Event Matters

Welcome to the Event Matters Podcast , a new podcast from Kershaw Partners about the realities of running, growing and scaling event businesses today. Hosted by David Watt , each episode keeps things open, honest and practical so you walk away with ideas you can use the same week. Expect straight-talking updates on the market, candid conversations with expert leaders from across venues, agencies, caterers and suppliers and the wider industry, plus valuable insights and advice you can implement within your own business.

Event Matters is a business podcast hosted by Kershaw Partners, with 25 episodes on record and a Required Pod Score of 80.

Kershaw Partners hosts Event Matters, a business show with 25 episodes published.

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  Event Matters

  What Events Can Learn from Luxury Retail with Lee Clubb-Sansom

  Sep 24, 202648 min

  In this episode of Event Matters, David Watt is joined by Lee Clubb-Sansom, CEO of Sarah Haywood Exceptional Celebrations, to explore what it takes to turn a founder-led events company into a business built to last. Lee’s route into events is far from conventional. Having started his career in luxury retail before moving into the world of floristry with McQueens Flowers, he brought with him experience in people management, operations, finance and high-end service. He explains why those skills have proved so valuable in an events industry where talented people can find themselves running increasingly complex businesses without necessarily having been taught how to do it. The conversation explores Lee’s move to Sarah Haywood and the work he and Sarah have done to take the company from a business centred around its founder to an employee-owned organisation with a team capable of carrying the brand forward. Lee shares how they built the right team, transferred knowledge, stress-tested the business and gradually reduced its reliance on Sarah without losing the reputation, service or personality she created. Lee also talks about why emotional intelligence matters so much when delivering highly personal events, what he looks for when recruiting and why some of their strongest hires have come from outside the traditional events world. Along the way, he shares his thoughts on AI, supplier relationships and why the best person for the job isn't always someone who has done exactly the same job before. Expect insights on: What the events industry can learn from luxury retail and other sectors Building stronger business skills alongside exceptional event delivery Moving from a founder-led company to employee ownership Protecting a founder’s legacy while building a brand that can thrive without them at the centre Recruiting for attitude, emotional intelligence and transferable skills Why service and guest experience sit at the heart of luxury event delivery Where AI can improve efficiency – and where Lee believes human judgement still needs to lead Creating a culture where employees genuinely take ownership and accountability Lee’s story is a fascinating example of how an events business can evolve without losing the qualities that made it successful in the first place. It’s a conversation about leadership, people and building something that can continue long beyond its founder. Host: David Watt , Partner at Kershaw Partners Guest: Lee Clubb-Sansom , CEO, Sarah Haywood Exceptional Celebrations

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  Event Matters

  Selling the Experience, Not the Product with Nigel Halliday

  Sep 10, 202644 min

  In this episode of Event Matters, David Watt is joined by Nigel Halliday, Managing Director of Ministry of Colours – a specialist business supplying colour powder for events, schools, charities and communities across the UK. Nigel’s route into the business was far from planned. After redundancy and a difficult period personally, an unexpected opportunity led him into a business he would eventually reshape around a relatively small part of its original offering: colour powder. He shares how Ministry of Colours grew from supplying fundraising merchandise to building a focused business around an experience that brings together events, fundraising and fun. As Nigel puts it, they aren’t really selling colour powder – they’re selling the experience that comes with it. The conversation also explores how Nigel has built a lean business around strong processes, trusted partners and increasing levels of automation. He explains why he believes in giving people responsibility rather than managing every detail, how the team works with the natural seasonality of the business and why technology should take care of repetitive work so people can spend more time on the things that actually move the business forward. Expect insights on: How Nigel rebuilt his career and found an unexpected route into running his own business Why Ministry of Colours shifted its focus from general fundraising merchandise to colour events How selling an experience rather than simply a product has shaped the business and its marketing Why doing fewer things better has been central to the company’s growth How empowering people and building good processes can keep a small team effective Why partnerships with suppliers, agencies and other specialists are so important for small businesses How automation and AI are helping remove repetitive work from customer service and operations Why seasonal businesses can benefit from working with their natural peaks rather than fighting them The importance of knowing when to outsource and recognising the value of your own time Why resilience, asking for help and learning from other people’s mistakes matter when building a business Nigel’s story offers a different perspective on the events industry, showing what it takes to build a successful product-led event business around a simple idea, strong customer experience and disciplined operations. It’s also a practical look at staying focused, adapting when needed and creating a business that ultimately gives you more choice over how you want to live and work. Host: David Watt , Partner at Kershaw Partners Guest: Nigel Halliday , Managing Director, Ministry of Colours

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  Episode #24

  Taking the Leap: Building an Events Business on Reputation and Relationships with Patricia Lynch

  Aug 27, 202632 min

  In this episode of Event Matters, David Watt is joined by Patricia Lynch, Founder of Senen Event Management, to talk about making the leap from experienced event professional to business owner – and what she has learned in her first two years of running her own company. After more than 20 years working across events and hospitality in Ireland, Spain and Australia, Patricia decided at 39 that she would rather take the risk than look back and regret never trying. She shares the reality behind that decision, from launching her website and waiting for the phone to ring to building a business that now delivers around 50 events a year. Patricia explains why reputation and relationships have become her most powerful sources of new business, and how she learned to approach networking as an introvert. She also talks about the challenge of moving from being the person everyone turns to for answers to recognising when you need to ask for help yourself. The conversation also explores what great event delivery looks like in practice, from creating a seamless attendee experience to building a trusted freelance team, communicating clearly and staying calm when things inevitably don't go to plan. Expect insights on: Making the leap from event professional to business owner Building a business through reputation, referrals and relationships Why asking for help is an important skill for any entrepreneur Creating a better attendee experience through the details that really matter Building trust and consistency with a freelance event team The importance of communication and contingency planning when things go wrong How Patricia uses AI to compete with much larger event businesses Why AI could make live events and human connection even more valuable Building an international reputation without rushing to build a large team Overcoming the fear of failure when starting your own business Patricia’s story is an open and practical look at what happens when you back your own experience and build a business around it – including the uncertainty, lessons and opportunities that come with doing it for yourself. Host: David Watt , Partner at Kershaw Partners Guest: Patricia Lynch , Founder, Senen Event Management

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  Episode #23

  Nobody Has It All Figured Out: What It Really Takes to Build an Event Business

  Aug 14, 202624 min

  In this special episode of Event Matters, David Watt looks back at some of the conversations he has had with event business owners and leaders so far, bringing together the recurring lessons that have emerged around starting, growing and building a business that can last. Across 16 previous conversations, some surprisingly consistent themes emerge. Few successful event businesses began with a perfectly formed plan, but as those businesses grew, their founders had to change with them – learning to step away from delivery, trust other people with responsibility and build the structure and culture needed to support the next stage of growth. David also revisits conversations about the realities of building a team in a demanding industry, from creating a culture where people can learn from mistakes to recognising when constantly working harder is no longer sustainable. The episode finishes by looking at technology and AI, and why service, empathy, judgement and human connection remain so important to creating great events. Expect insights on: Why successful event businesses rarely start with a perfect plan How the founder's role needs to change as a company grows Learning to step away from delivery and trust other people What good culture actually looks like inside an event business Building a business that doesn't depend on everyone constantly running at full tilt Why founders need to create space to focus on the future Where technology and AI can add value without replacing the human side of events Bringing together perspectives from across the Event Matters series, this episode explores what it really takes to build an event business that can grow, evolve and become bigger than the person who started it. Host: David Watt , Partner at Kershaw Partners Featuring insights from: Lucy Nicholls , Andrew Charlton , Gavin Farley , Chris Lind , Jason Brown , Jennifer Davidson , Holly Faulkner , Craig Mathie , Rita Chandarana , Ben Hardy , Taran O'Doherty , Shea McNelis , Cindy Eisenhuth , Lisa James , Deborah Rey-Burns and Hugo Campbell .

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  Event Matters

  Food, Festivals and the Most AI-Resistant Industry of All with Hugo Campbell

  Jul 22, 202645 min

  In this episode of Event Matters, David Watt is joined by Hugo Campbell, Co-Founder of Togather, the food and drink specialist behind catering at some of the UK's biggest festivals and live events. Hugo's journey into events started long before Togather. Growing up in Oxford, he and his childhood friend and future co-founder Digby spent their teenage years chasing free festival tickets, running a music blog and immersing themselves in the world of live events. After moving to London and witnessing the rise of the street food scene first-hand, the pair spotted an opportunity to combine their love of food and events, launching Feast It as a marketplace connecting food traders with private and corporate events. More than a decade later, that business has evolved into Togather, a team of around 65 people delivering food and drink experiences for major festivals including Isle of Wight, Love Supreme and Gala. The conversation explores how catering has become a central part of the festival experience, why younger generations are placing greater importance on food than ever before and how festivals are increasingly using hospitality to attract and retain attendees. Hugo also shares the lessons learned from scaling a business in the events industry, building trust with suppliers and maintaining quality as the company has grown. David and Hugo discuss the role of technology in events, including Hugo's conviction that events are one of the most AI-impervious industries there are. While AI can add significant value behind the scenes, he argues that human judgement, creativity and relationships will always remain at the heart of great event experiences. Expect insights on: • Turning a teenage obsession with festivals into a fast-growing events business • Why food has become a key driver of the festival experience • How great catering can influence ticket sales and attendee retention • Building trust with suppliers and maintaining quality at scale • The operational challenge of delivering food and drink experiences for major festivals • Why Gen Z's relationship with food is changing the events industry • Creating memorable experiences through local partnerships and unique food concepts • Where AI can improve event operations and where human judgement remains essential • Why sustainable growth often comes from patience rather than speed Hugo's story is a fascinating look at entrepreneurship, live events and the changing role food now plays in creating memorable experiences. Host: David Watt , Partner at Kershaw Partners Guest: Hugo Campbell , Co-Founder, Togather

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