Excellentia Podcast: Surgery Center Chat

Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.

Excellentia Podcast: Surgery Center Chat is a business podcast hosted by Cathy Montgomery & Roger Manning, with 17 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Cathy Montgomery & Roger Manning hosts Excellentia Podcast: Surgery Center Chat, a business show with 17 episodes published.

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  Episode #7

  How to Build Outstanding Customer Service for Your Patients & Referral Sources

  Jan 13, 20261h 11mS0

  <p>Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team.  Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us.</p><p>Support the show</p>

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  Episode #16

  016- Turning Around Toxic Company Culture

  Jul 18, 202533 minS2025

  <p>Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control.  This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management.</p><p>Support the show</p>

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  Episode #15

  DEI vs. EEOC Clarification

  Jul 16, 202522 minS2025

  <p>Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices.  Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools.</p><p>Support the show</p>

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  Episode #14

  014 - Introduction to AAAHC 2023 v.42

  Feb 17, 202336 minS2

  <p>Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC.</p><p>Support the show</p>

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  Episode #13

  013- What About Those Drills? Questions Answered.

  Feb 11, 202328 minS2

  <p>Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization.  Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations.</p><p>Support the show</p>

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Recent guests on Excellentia Podcast: Surgery Center Chat. Study who booked and why before you pitch.

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