
Exchanging Ideas with Thad Cox
MBJ Process Walk
(00:00) Chapter 1 - Introduction (02:03-03:12) Chapter 2 - How to use this material (03:13-07:03) Chapter 3 - Observing in McDonald's (07:04-08:28) Chapter 4 - Ordering in McDonald's (08:29-12:28) Chapter 5 - The Speedee System (12:29-14:15) Chapter 6 - Observing in Starbucks (14:16-15:50) Chapter 7 - Ordering in Starbucks (15:51-21:06) Chapter 8 - The LATTE System (21:07-23:05) Chapter 9 - Improving Our Process (23:06-25:16) Chapter 10 - Reflective Questions (25:17-26:38) Chapter 11 - Conclusion & Next Steps



