
Episode #194
#194: Hospitality in Leadership: The Leadership Skill No One Talks About
People remember how you made them feel. That is the foundation in everything. When we think of hospitality, most of us picture hotels, restaurants, or great customer service. But I’m proposing that hospitality is actually one of the most powerful—and overlooked—leadership skills we have. In this episode of Finding the Upside , and as part of the series “The Connection Revolution” , I discuss why leadership isn't just about strategy, decision-making, or driving results. It's about creating environments where people feel seen, valued, and like they truly belong. From the workplace to our everyday relationships, the way we make people feel shapes trust, culture, and ultimately the impact we have on others. As technology transforms the way we work and connect, genuine human connection has never been more valuable. Join me as we look at how small, intentional moments of hospitality can become one of the greatest leadership advantages we have—and why helping people feel welcome may be the key to helping them thrive. Here’s a quick look at what you can expect from today’s episode… [0:18] Why Hospitality Is One of Leadership's Most Overlooked Skills [4:25] Culture Begins with How People Feel [7:48] The Leadership Question Everyone Is Quietly Asking: Do I Matter Here? [12:25] Why Human Connection Matters More in the Age of AI [15:25] What's the Upside? Creating Places Where People Thrive Episode Show Notes Maria DeLorenzis Reyes | Instagram Maria DeLorenzis Reyes | Facebook Maria DeLorenzis Reyes | LinkedIn Maria DeLorenzis Reyes | Website Maria DeLorenzis Reyes | Youtube If you’re ready to dive deeper and level up your learning beyond the Finding the Upside episodes, sign up for the Business Leaders Hub ! Get access to exclusive content, resources and tools, and a community built to help you accelerate to the next level. It’s all waiting for you HERE . Want to scale your business to the next level? GET SCORED NOW My Scale Factor Formula™ Scorecard takes just 5 minutes and will give you a custom scorecard for your business. Get your Business Scale Ready Score HERE . What kind of leader are you? Unlock your leadership potential with The Rebel Leader Assessment ! Take the Leadership Skills Quiz HERE! Thanks for tuning into Finding The Upside! If you enjoy listening to our podcast, we would greatly appreciate it if you could take a moment to leave us a rating and review HERE . Your feedback is important to us and will help us improve our content and reach more listeners like you. Post a screenshot of you listening on Instagram & tag us @themariadr so we can thank you personally! Also, if you haven’t done so already, follow the Finding The Upside podcast! Don’t miss out on future interviews with special guests plus bonus episodes! Follow now ! Never miss a show…get the goods delivered directly to your inbox! CLICK HERE and find “Email Me New Episodes” at the Bottom of the page.

