Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

Fixed Ops Roundtable is a business podcast hosted by Unknown Host, with 293 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Fixed Ops Roundtable, a business show with 293 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Fixed Ops Roundtable

  Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It

  Aug 3, 202618 min

  One dealer cut their service BDC from six people to two. Same call volume. Same revenue. The only thing that changed was who was answering the phone. Misty Tippets, Senior Automotive Marketing Lead at Podium, has spent years working directly with hundreds of dealerships as they roll out AI in fixed ops, sitting behind the service counter, watching advisors work in real time, and tracking exactly where follow-up and re-engagement fall apart. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode Sarah Vantine and Ted Ings sit down with Misty Tippets to expose the real reason decline services and follow-up keep falling apart at even the best-run stores, and it has nothing to do with training. It's a capacity problem hiding in plain sight, and most GMs have no idea how much revenue is quietly leaking out of their service drive right now. There's a reason most dealerships have bought "one more tool" and gotten nothing for it. Misty names the exact mistake, and the one conversation every GM needs to have on day one, before the tool goes live, not after the team finds out on their own. Listen to the episode featuring Misty Tippets for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Misty Tippets Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

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  Episode #289

  Erik Zuniga: Why Your Dealership Is Invisible to Today's Car Buyer

  Jul 27, 202611 min

  Eric Zuniga is a fixed operations strategist and industry veteran with ALLDATA, the company that has been at the center of dealership technology evolution for over 40 years. From digitizing OEM information to building the connected workflows that modern shops depend on daily, ALLDATA has seen every major shift this industry has gone through. Eric works directly with dealer groups of all sizes across the country, and his ground-level visibility into what's actually working, and what's quietly failing, in service departments right now makes him one of the most valuable voices in the room. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Eric Zuniga of ALLDATA joins Ted Ings and Sarah Vantine to talk about what's actually separating high-performing fixed ops departments from everyone else in 2026. There's a conversation happening in your market right now, between your potential customers and AI, and your dealership either shows up in that conversation or it doesn't. Eric explains exactly why, and what to do about it. Plus the one number in your recon process you need to look at first thing tomorrow morning. Listen to the episode featuring Erik Zuniga for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Erik Zuniga Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

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  Episode #288

  Gabe Schiffer: From $500K to $1M in 60 Days with Siro AI

  Jul 20, 202616 min

  Gabe Schiffer is the Customer Success Manager, Siro AI, the platform quietly reshaping how fixed ops teams communicate, coach, and close. Gabe works directly with dealerships and fixed ops teams to implement, optimize, and get measurable results from Siro's AI conversation intelligence platform. He doesn't just sell the product, he's in the trenches with service teams every day, building the coaching systems and evaluation frameworks that turn average advisors into top performers. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Gabe Schiffer pulls back the curtain on what AI-powered conversation intelligence is actually revealing inside real dealership service departments right now, the patterns top performers share, the small habits quietly costing average advisors thousands per month, and why one auto group's numbers changed so dramatically they thought something was wrong. Ted and Sarah go deep with Gabe on how fast this actually gets deployed, what a service team looks like six weeks in versus day one, and what's coming next that will change how dealerships connect every conversation to every dollar on every RO. Listen to the episode featuring Gabe Schiffer for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Gabe Schiffer Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

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  Episode #287

  Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read

  Jul 13, 202617 min

  Melissa Terrell is one of the automotive industry's leading voices on reputation management and customer intelligence. At Widewail, a platform born from within the auto industry, she works with dealerships across the country to help them systematically capture, respond to, and act on customer feedback at scale. Widewail currently generates three times the review volume of the industry standard, maintains a 100% response rate, and has reputation data on file for every dealership in the United States. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The single metric that shows how much ground dealerships have already lost in service retention, and what's accelerating it How the shift to AI-powered search is quietly rewiring how customers find and choose a service department What your reviews are already telling you about your team that your managers probably aren't The difference between responding to reviews and actually closing the loop with a customer, and why it matters more than most operators realize Where to start if you have zero reputation infrastructure and a full plate The one operational move Melissa recommends every fixed ops director make this week, before touching anything else Listen to the episode featuring Melissa Terrell for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Melissa Terrell Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

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  Episode #286

  Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership

  Jul 6, 202613 min

  Kim Saylor is Senior Director of Product Marketing at CDK Global, the industry's leading dealership technology provider. With deep expertise in fixed operations and consumer behavior, Kim has spent years translating data into strategy for dealers nationwide. She's one of the most sought-after voices in automotive retail, and when CDK releases a study, the industry listens. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The 2026 CDK Service Advisor Report just dropped. And the numbers are not what most dealers expected. Kim Saylor brings the findings to the Fix Ops Roundtable, and what she shares with Ted Ings and Sarah Vantine cuts straight to the heart of why some dealerships are quietly building an army of loyal customers while others keep wondering why they can't hold onto them We get into: Why 94% of Gen Z customers return to their selling dealer for service The overlooked recall work opportunity that's costing dealers more than they realize How trust is built or destroyed in the first 60 seconds of a service visit The precise combination of advisor skill and technology that separates the top performers from everyone else There's a generational shift happening in your service lane right now. One generation is outperforming every other in loyalty, spend, and return rate, and most dealers are completely underestimating them. Listen to the episode featuring Kim Saylor for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kim Saylor Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

  ListenShow Notes

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