
Episode #2
Episode 2: Diagnosing Friction
<p>Friction in complex, high-stakes delivery is rarely invisible - it just shows up in ways we often misdiagnose.</p><p></p><p>In this episode of Flow by Design, host Tom sits down with Keith Howells, CEO of Project4 Learning Lab, to explore how friction manifests across the four critical operational flows: knowledge, innovation, product, and team flow.</p><p></p><p>Together, they map out the subtle early warning signs of systemic failure, such as hidden digital queues, priority thrashing, decision U-turns, and team burnout, and examine why traditional management approaches often fail to address them.</p><p><...

