
Episode #12
From Gut Feel to Data Driven Kevin Miles Vision for Logistics
Send us Fan Mail What happens when the one person who "just knows the lanes" retires, hits the lottery, or goes on vacation? For too many brokerages, the answer is panic — and a scramble of spreadsheets, tabs, and weekend work every time an RFP lands. In this episode, Jennie Malafarina sits down with Kevin Miles, Co-Founder and CEO of Eureka, to talk about why freight pricing is still stuck in 2005 — and what it takes to move from gut feel to defensible, data-driven decisions. Kevin shares how Eureka helps brokers and carriers process RFPs 40–60% faster, score their competitive advantage lane by lane, and stop bleeding margin on mispriced freight. They also get into the bigger picture: the hidden cost of mispriced lanes, "spreadsheet fatigue," breakthrough fuel and accessorials eating into margins, and where AI is actually headed in logistics — replacing busywork, not relationships. Plus a candid conversation on why technology can't fix a broken process, and why your brand still has to shine through, even when everyone's using the same tools. In this episode: 00:00 – Meet Kevin Miles & how logistics chose him 02:44 – What's broken about how brokers handle RFPs today 04:34 – What separates brokers who consistently win 07:07 – Escaping "spreadsheet chaos" 09:31 – How Eureka scores your competitive advantage 10:58 – From gut feel to defensible, data-driven pricing 12:44 – The hidden cost of mispriced lanes & margin erosion 14:13 – Accessorials, fuel, and the other hidden costs 16:24 – Real use case: winning 1,000+ loads they'd have skipped 18:13 – Where AI is really headed in logistics 21:17 – Why AI is no silver bullet — process still wins 22:37 – Keeping the human (and your brand) in the loop 33:46 – Advice for modernizing your operations 35:00 – The biggest obstacles to adopting new tech 37:35 – Fraud, policy & AI: the trends shaping freight 39:05 – How Eureka measures client success 40:12 – Icebreaker + Kevin's secret sauce: "PNC" Connect with Kevin Miles: LinkedIn: [Kevin Miles] Website: https://www.eurekabi.com Email: kevin@eurekabi.com Freight Marketing Gurus is brought to you by Virago Marketing — authority and distribution that drives pipeline for trucking & logistics SaaS. Subscribe for more conversations with the people moving freight forward.






