Fresh Pod
More than an app: the infrastructure powering every Fresh clinic with David Bolton & Dave McPherson
You open the Fresh app dozens of times a week - but do you actually know what's powering it? In this episode of Fresh Pod, Loz McGlynn and Dr John Delaney sit down with the two Daves - Fresh Clinics' CTO David Bolton and Head of Engineering Dave McPherson to pull back the curtain on the technology keeping your clinic running safely, compliantly, and efficiently. Together, they unpack the origin story of the Fresh app, what it really means to build technology for healthcare (not just for users), and why the whole goal of great tech is to get out of your way as fast as possible. From how JD accidentally stumbled onto product-market fit while trying to avoid handwriting paperwork, to how the team applies AI carefully so it enhances rather than disrupts human connection - this is a conversation that'll change how you think about the tool you use every day. Whether you're a curious Fresh Member who's wondered why certain features take time to arrive, or a clinic owner trying to understand what "compliance infrastructure" actually means for your business, this one's worth clearing your schedule for. How the Fresh app was born from a desire to never handwrite compliance paperwork again and accidentally became exactly what the industry needed What "middle of house" and "back of house" actually means, and which parts of your clinic the app is already covering Why the goal of the Fresh app is to get you out of it as fast as possible and why that's the opposite of how most apps are designed The "invisible hand" philosophy: how compliance is baked seamlessly into everyday features you barely notice, like telehealth calls that automatically surface a prescribing practitioner's credentials How a team of 30+ engineers decides what to build next and why the answer always starts with listening to practitioners, not chasing what's shiny What AI can and can't do in an industry built on human connection, and why not every new technology deserves to be adopted quickly What's coming next Why the best healthcare technology follows one simple rule: don't make me think David BoltonChief Technology Officer, Fresh Clinics. David has spent his career building and scaling technology across some of Australia's most complex platforms, including Woolworths and Westfield. He brings deep expertise in product strategy and infrastructure to Fresh focused on building systems that make practitioners' lives measurably easier without ever getting in their way. Dave McPhersonHead of Engineering, Fresh Clinics. Dave leads the engineering team responsible for bringing the Fresh platform to life day-to-day - overseeing how code is built, tested, and continuously improved under the complex demands of regulated healthcare. He's driven by a simple belief: the best technology disappears entirely, leaving practitioners free to focus on their patients. To learn more about Fresh visit:🌐 Website: freshclinics.com📱 Instagram: @freshclinics
