
From Where I Sit With Tom McGee
S2E12: How AI Is Changing the Way We Shop. Colleen Baum, Senior Partner, McKinsey & Company
<p>How is AI reshaping the way consumers shop and what does it mean for the future of retail?</p><p>Tom McGee, ICSC President & CEO, sits down with Colleen Baum, Senior Partner at McKinsey, to unpack key insights from ICSC’s report with McKinsey on “Shopping in the Age of AI.” Drawing on research from more than 3,000 consumers and interviews with retail and retail real estate executives, the report and this conversation explore how rising expectations, digital advancements and evolving consumer behaviors are redefining the role of the store.</p><p>As AI continues to shape consumer behavior, retailers and re...

