
Episode #274
How to Build a Culture People Want to Be Part Of with Shake Shack Founder Danny Meyer
If your team is growing, you've probably asked some version of this question: How do we hold on to what makes this place special? Danny Meyer spent years trying to answer it, until he realized it was the wrong question. Danny is the founder of Union Square Hospitality Group and Shake Shack, and he has spent 40 years building some of the most admired hospitality businesses in the world. His new book, What Could Possibly Go Right? , is a candid look at the mistakes that taught him the most. In this conversation, Danny shares his simple equation for culture: the sum of the behaviors you celebrate, minus the behaviors you tolerate. We talk about why kind leaders give the feedback nice leaders avoid, why culture has to evolve as you grow, and how to lead people through change they didn't sign up for. If you want to build a team where your best people are asking, "Why would I want to work anywhere else?" this conversation is a great place to start. More from Molly: Get Molly's latest book, Dynamic Drive Website: mollyfletcher.com

