Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.
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Required Pod Score for this show. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
29%
Guest openness
Selective
Verified email on file
80/100
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Global Services: FDI, CX, BPO & Tech is a business podcast hosted by Unknown Host, with 15 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Unknown Host hosts Global Services: FDI, CX, BPO & Tech, a business show with 15 episodes published.
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Episode #12
The Competitive Advantage AI Can't Copy
Jul 29, 20261 hourS2
Artificial intelligence is transforming customer experience, but are companies focusing on the wrong things? In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on automation and optimization may be setting themselves up for failure. Drawing on history, real-world business examples, and the latest developments in AI, she explains why human insight, context, and what she calls "thick data" are becoming more valuable (and not less) in the age of AI. Watch the video version here: https://youtu.be/86HtH89g8UQ Find Tricia Wang Instagram: https://www.instagram.com/triciawang LinkedIn: https://www.linkedin.com/in/triciawang Advanced AI Society: https://advancedaisociety.org #CXSummit #BPO #bpo Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
How Colombia's Brands Train You to Expect Bad Service
Jul 21, 202616 minS2
AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia Watch the video version here: https://youtu.be/3lVvrmR45ys Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
ICMI's Brad Cleveland on Leading the Customer Experience
Jun 10, 202611 minS2
What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past. Watch the video version here: https://youtu.be/AnKaXTs3q4g Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
NAB Show 2026: The Tools That Are Changing Content Creation
May 6, 202611 minS2
Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more powerful camera setups, to AI tools that are beginning to automate parts of production and distribution. I'll share what I’m seeing here on the ground, the biggest trends from the show, and what it all might mean for the future of media. Watch the full video here: https://youtu.be/wEfGb4NDy_o Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)
Apr 27, 20268 minS2
At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup. If you're interested in live streaming gear, portable broadcast setups, or the future of creator production tools, this is one to watch. Filmed on the show floor at NAB Show 2026 in Las Vegas. Watch the video version here: https://youtu.be/sFNpTML6E8A Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write
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