Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety, patient safety and performance, using methods from Toyota, Alcoa, Catalysis, and the Shingo Institute.
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What is Habitual Excellence, Presented by Value Capture?
Habitual Excellence, Presented by Value Capture is a business podcast hosted by Value Capture, with 120 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Value Capture hosts Habitual Excellence, Presented by Value Capture, a business show with 120 episodes published.
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Habitual Excellence, Presented by Value Capture
Revered Clinical Leader on Leading for Today and Tomorrow in 2026
Aug 4, 202643 min
In this episode of the Habitual Excellence Podcast , Ken Segel sits down with Dr. Tracy Gosselin, Chief Nurse Executive, Senior Vice President, and Enid A. Haupt Chair in Nursing at Memorial Sloan Kettering Cancer Center , to discuss what it takes to lead healthcare organizations through today's challenges while preparing for tomorrow's opportunities. Tracy shares why workforce well-being must go beyond wellness initiatives and become a leadership priority, emphasizing the importance of listening to frontline teams, fostering psychological safety, and creating systems that support collaboration and continuous improvement. She explains how daily huddles, peer support programs, and multidisciplinary problem-solving help leaders better understand frontline challenges and remove barriers to excellent care. The conversation also explores leading across generations, building strong cross-functional teams, embracing innovation and AI, and preparing future healthcare leaders through mentorship, honest feedback, and succession planning. Throughout the discussion, Tracy reinforces that great leadership starts with humility, curiosity, and a commitment to helping people learn, grow, and deliver better care together.
Solving the Growing Healthcare Communications Challenge with GenZ
Jul 7, 202647 min
Communication is one of healthcare's greatest challenges, and one of its greatest opportunities. In this episode of Habitual Excellence , Ken Segel is joined by Richard Evans and Coleen Dunkley of New York-Presbyterian to explore how communication shapes the experiences of patients, families, and the healthcare workforce. Together, they discuss common misconceptions about generational differences, why today's workforce values connection, feedback, and purpose, and how leaders can create environments where people thrive. They also share practical strategies for strengthening communication, improving patient experience, leveraging technology thoughtfully, and building a culture where both caregivers and patients can succeed. It's an insightful conversation for healthcare leaders looking to strengthen their teams and improve care through better communication.
When Leaders Decide to Change “The Way We Run the Place”
May 20, 202645 min
In this episode of Habitual Excellence , Ken Segel speaks with Dr. James Shamiyeh, Chief Operating Officer at University Tennessee Medical, about the organization’s Everyday Excellence journey and what it takes to build sustainable improvement in healthcare. Dr. Shamiyeh shares how UT Medical is moving beyond traditional improvement efforts by creating a frontline-driven operating system centered on daily problem-solving, coaching, and leadership development. He reflects on the lessons learned through implementing tiered huddles, empowering teams to solve problems to root, and building a culture grounded in psychological safety and collaboration. Together, they discuss the realities of leading transformation work in healthcare today, including the importance of reflection, vulnerability, and long-term commitment. The conversation highlights how investing in people closest to the work is helping UT Medical strengthen engagement, improve safety, and create lasting operational and cultural change across the organization.
When Leaders Decide to Change “The Way We Run the Place”
May 19, 202645 minS0
<p>In this episode of Habitual Excellence, Ken Segel speaks with Dr. James Shamiyeh, Chief Operating Officer at University Tennessee Medical, about the organization’s Everyday Excellence journey and what it takes to build sustainable improvement in healthcare.</p><p>Dr. Shamiyeh shares how UT Medical is moving beyond traditional improvement efforts by creating a frontline-driven operating system centered on daily problem-solving, coaching, and leadership development. He reflects on the lessons learned through implementing tiered huddles, empowering teams to solve problems to root, and building a culture grounded in psychological safety and collaboration.</p><p>Together, they discuss the realities of...
Leading Academic Health Centers for Excellence in 2026
Apr 28, 202635 minS0
<p>In this episode of the Habitual Excellence Podcast, Ken Segel speaks with Ben Schwartz, MD, a physician leader at Banner Health, about what it takes to lead large academic health systems in a time of rapid change and rising expectations. Drawing on his journey from practicing surgeon to health system executive, Dr. Schwartz shares how leadership today is less about having all the answers and more about creating the conditions for teams to succeed.</p><p>Together, they explore how culture drives patient experience, why trust and collaboration are essential to performance, and how healthcare organizations can stay focused...
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