
Hallway Chats
Episode 182 – A Chat With Russell Aaron
Introducing Russell Aaron I didn’t learn WordPress at a fancy college or career academy. I graduated from the University of YouTube. My internship was the Las Vegas WordPress Meetup and WordCamp Vegas. The rest I learned building mortgage company platforms, working for casinos, inside managed WordPress hosts, and at some of the best WordPress development and support shops on the planet. Show Notes For more on Russell, check out his website: https://russellenvy.com Transcript: Topher DeRosia: All right. Here we go. Hey folks. Russell Aaron: And three, two, one. Topher DeRosia: Hey folks. Welcome to Hallway Chats. I’m Topher, and I’m here with Russell Aaron. I assume I pronounced that right, because it’s not that hard, but you never know. Russell Aaron: You know, so many people call me Aaron. They’ll tag me and they go, “Thanks, Aaron.” And I’m like, “You know, it’s Russell, but it’s cool.” Topher DeRosia: Yeah, nice. All right. Well, I saw a post on LinkedIn the other day from you talking about podcasts having the same people on episodes all the time. I thought, “Oh, I gotta have that guy on my podcast.” Because then you can’t go on any other ever again, because then you’ll be that guy. Russell Aaron: Maybe. Topher DeRosia: So, I snooped a little. You live much closer to me than I expected. Have we met? Did we meet at a WordCamp? Russell Aaron: I think we met at WordCamp Ann Arbor one year. Topher DeRosia: Oh, okay. I went to a whole bunch of those. Russell Aaron: Yeah. I think I spoke 2018, something like that. Topher DeRosia: Yeah. I was probably there. Russell Aaron: Yeah. Topher DeRosia: All right. So tell me where you live, what you do, all that kind of stuff. Russell Aaron: I currently reside in Indianapolis, Indiana, and I am just freelancing as of right now. You know, I live in a pretty small town where it’s kind of old school WordPress, if you will. Anyone who is worth their salt keys will remember a day when websites were not responsive or a business has a cousin of a friend of a brother who builds websites and, “Hey, he’s working on it,” and three years later, there’s still no new website. I kind of live in a town where I’m kind of getting back to my grassroots, where I stay up late at night with my insomnia, and I will roll up to a business and I will say, “Your new website can look like this today. If you pay me this much money, I will install it today, and this is your new website.” And it’s got your updated menu, and it’s responsive, and it works on mobile, and we can connect it to AppPresser and make it an app and stuff like that. So I’m kind of reliving the glory days of what I remember WordPress to be. Topher DeRosia: I’m also freelancing right now, sort of by choice, sort of not by choice. Somebody I’m married to would rather I had regular pay and insurance. Russell Aaron: Heard that. Topher DeRosia: Are you in the same boat, or did you do this on purpose? Russell Aaron: I did this on purpose. I was not working for the man, but I was working with some people. I’m over the tiny little granular things that somebody can fire you over. Like they’re watching if your mouse moves or they’re watching if you haven’t logged in. There’s just no more trust, I feel like, in so many cases. And so I know that I can do things better on my own, and I’m going to. Topher DeRosia: I have to admit, I love the freelance life. It is pretty special. Russell Aaron: Right. It’s almost like… what’s that movie? The 40-Year-Old Virgin, where they are making a website and they’re like, “Hey, Spider-Man 3’s on in five minutes. Let’s go watch it.” Like they totally ignore their job and they just go watch this movie now. It’s kind of like that. Topher DeRosia: Yeah. Yeah. For me, it’s doing stuff with my wife. She has a day job, but it has kind of chaotic hours and not specific days of the week. And so I work when she does, which sometimes is Saturday and Sunday, and then I just don’t on Tuesday and Thursday. That’s pretty great. Russell Aaron: I’m kind of in the same boat. My wife has a wonderful job, and she is with a great group, and she does global advocacy. I mean, she just deals with people that are happy with the product, and she keeps them happy. She does lots of stuff like that. I’m kind of the same thing, where their company is now starting to get into AI, and they have so many questions, and I’m over here building things with AI and doing things like that. So I’m not exactly consulting, but my ideas are going into their company through my wife. Topher DeRosia: My wife works at a grocery store, and they have a cash machine they use in the back office that runs Linux. Russell Aaron: Oh, wow Topher DeRosia: And the IT guys had to come in and do some work on it, and she saw the screen and she’s like, “Oh, is that Linux?” And I’m like, “Who are you, and what do you know?” Super nerd. So what’s your company name? Do you have one, or is it just WP Pro Support? Russell Aaron: WP Pro Support. Topher DeRosia: WP Pro Support. Okay. Do you concentrate more on support, or do you build more? Russell Aaron: I have been doing support since 2011. I formed my very first support company, and I launched it the same day that Shane Sanderson launched Maintainn. My buddy, who you might know, John Hawkins, I was at the Vegas WordPress Meetup Group, and I had the idea in Vegas WordPress Meetup Group where there’s 70 people sitting right here behind me and they all want help. And I was like, “How do I do this?” So I built my first thing where I gave everybody free-for-life support, and they were my test group, if you will. And they helped me work out my bugs and tickets, and they helped me work out how I actually operate and do stuff like that. Then when I launched it, literally that day, John goes, “Wait, have you seen this?” And we had no idea about each other, but we literally launched them the same day. Fast forward three years down the road, I ended up working for Maintainn when it was owned by WebDevStudios. But everything I’ve done in WordPress has been support, whether I’ve worked for a mortgage company, a casino in Vegas, hosting with Liquid Web, doing stuff with NerdPress or AppPresser. Everything I’ve done is support. That’s really where my passion is because I remember what it’s like being a first timer. I think that there is a huge market potential here of people are always going to be new. I don’t care who you are. There’s always somebody new walking in the door, and there has to be a person who will sit down and say, “Come here, I’ll hold your hand.” And I am that person. I always try to look at WordPress from that lens is if a new person is looking at this today, are they going to be happy? Are they going to be confused? And I go from there. So currently today I’m transitioning away from support as we know it, where you write a ticket and then somebody on the other end is like, “Hey, I fixed your site,” or whatever. And I’m transitioning to a new product that I’m working on. So I’m going to be getting away from traditional support, but I’m still going to be doing things in the support space, if that makes sense. Topher DeRosia: Yeah, that makes sense. When I first got into WordPress, it was 2010, and custom post types were brand new. Russell Aaron: Right? Topher DeRosia: And I was out of my element with WordPress. I did not know what I was doing, but I did know PHP, and no one else knew post types yet. So when it comes to that, I was on an equal footing, and that was my way in. That was my leverage. I made a lot of money in the early days just building custom post types. Russell Aaron: Custom post types and single-posttype.php or whatever. Yeah. Topher DeRosia: So I was a competent PHP guy who didn’t know WordPress. And I feel like we’re in kind of the same transition space right now with AI, where we have tons of competent WordPressers who don’t really know AI yet. I think there’s a great space for that, teaching our friends, teaching everybody we’ve known for 10 years in WordPress. You know what I mean? Russell Aaron: I do. That’s one of the things that I really love about WordPress is that… let’s take the new 7.0 that just came out, I think it re-leveled the playing field. Before this came out, there were people that were ahead of others when it comes to patterns or blocks or the command palette and stuff like that. But now I think with this, we’re back to an even playing field because every… I mean, not exactly. There’s still some people who know AI a lot better than others, but you’re always five minutes ahead of somebody and five minutes behind somebody else. Topher DeRosia: Oh, yeah. Russell Aaron: But I do think that with 7.0, a new level playing field has come out. And now is the time to start learning, or you got to wait until 7.1 comes out where that new level playing field comes out. But that’s what I love about WordPress is that it continues to happen. Like you said, CPTs. I still love CPTs. I think they’re one of my favorite things. I look at all of these features, you know, page builders, another time when the playing field was leveled again. Now you learn page builders and then shortcodes and then this and then that. I think that’s the one gift that WordPress keeps giving is that you might be out of date six months from now, but then 7.1 comes out and you’re caught right back up. Topher DeRosia: Right. Yeah. And while you’re five minutes ahead, you quick do a WordCamp talk. Russell Aaron: Yes. Yeah. Topher DeRosia: For that long, you know more than other people, right? Russell Aaron: At least it’s on video, right? Topher DeRosia: Right. I was an expert for a minute and a half. Russell Aaron: That was my 15 minutes of fame. Topher DeRosia: What is your WordCamp life like these days? When was the last one you went to? Russell Aaron: The last one I went to was in Vegas, 2018. It was at the Plaza Hotel, which I worked at. When John was putting that together, in Vegas we had a wonderful space, and it was called The Innevation Center, and it was at a data facility called Switch. And they donated so much to us, and we are so grateful to them. And then they kind of had a change in their policy where they weren’t doing things, and then they overpriced how much it would cost to hold events and stuff like that. I was working at a hotel, and so we had this giant convention space, if you will. And so because I was able to pull some strings, we got a great, great discount, all food paid for. I mean, all of it. So that was my last WordCamp. The after party was on top of a pool deck, and there was pickleball courts, and there was a pool, and there was an open bar. I mean, it was rad. That was my last one. I have kids now. My kids are seven and eight and so my WordPress travels have slowed. No, I’m sorry. I take it back. WordCamp US last year was my last one, where we went scorched earth. That’s what I call it. I call it WordCamp scorched earth. Topher DeRosia: I was there for that one. I used to go to a lot every year. Go to- Russell Aaron: Five, six? Topher DeRosia: Five and 10. But since COVID, I think maybe just US every year. It’s weird to just go to one. Russell Aaron: It is. And just US, it’s almost like we used to have what I used to call regional events, where I lived in Vegas, I would hit up WordCamp Orange County, then I’d hit up San Diego, then we’d hit up LA, and then we’d make our way up to Portland, and then maybe if San Francisco did one, and then Phoenix. I did all my regional stuff. And then every once in a while I would venture… I mean, I love WordCamp Minneapolis. Love the people up there. Love so much about that event. Used to do that a lot. What’s the one in Ohio that I used to go to? Topher DeRosia: In the teens, there were five in Ohio. And being in Michigan, I used to just cruise down there. Russell Aaron: It’s a three-hour, three-and-a-half-hour drive, huh? Topher DeRosia: Yeah. Russell Aaron: About that. Yeah. Topher DeRosia: At the time, I was working for a company that was paying me to go to WordCamps. I had to make the case for each one, but it was a really simple case for all the Ohio ones because I didn’t need a plane ticket. I just drive over there. It’s like five in Ohio. There was Ann Arbor, there was Detroit, there was Grand Rapids, there was Chicago. I mean, there was almost 10 WordCamps within a three-hour drive of me. Russell Aaron: That’s beautiful. Topher DeRosia: It’s just not there anymore. Russell Aaron: I was very fortunate to work for companies like WebDevStudios, where I could tell them, “Hey, I got into WordCamp Minneapolis. I’m going to speak there.” And because I’m speaking there, they would reimburse me X amount of dollars for something, and then they would sponsor the WordCamp, and then they would make a thing out of it. I mean, I was very fortunate in being able to do that. Then I worked with a really great company called NerdPress, and they are a fantastic group of people that do the same thing. And then I ventured out into different straits, and it was very much different. I’ll say that much. Topher DeRosia: Yeah. Those are good times. Russell Aaron: It’s almost like… the way that I put it is it’s like we all graduated. We all did our four years of college, we all graduated, and now we went to our temp jobs or we went to our internships. Like the band broke up. Topher DeRosia: Yep. Yeah, it is a lot like that. I have seen generations of WordPressers. There was all the crew before 2010 that were downloading zip files and hacking themes to even get them to run. Then there was after 2010, and custom post types were new and stuff. And then there’s the whole Gutenberg generation that never experienced all that crazy theme stuff. Russell Aaron: I mean, you tell people that child themes were so new that people didn’t even grasp the concept of a child theme, and today it’s so baked in. It’s not even something that people think about. It’s just you install this and the child theme, and it’s a thing. But I remember writing those by hand. Topher DeRosia: Yeah. No kidding. Then to a certain extent, not even having child themes anymore because nothing is stored on the file system. Russell Aaron: I love it. I love it. In my very first WordCamp talk in Vegas 2012, I made a prediction that everything was powered by the theme. Everything used to… I mean, that’s as far as I go back is every template was the same. It was left column, right sidebar, header, and every page, whether you liked it or not, looked like a blog post. And it wasn’t full-width, responsive. I remember a lot of that. And then corporate themes came out, and then cupcake themes came out, then lawn company themes came out, and then the rise of Envato and stuff like that. That’s a good name for a band, The Rise of Envato. Topher DeRosia: I’d go see them. Russell Aaron: But all that stuff comes out. And then you look at it now and it’s like, that seems so far away. I still remember the day that I learned about child themes, and I’ve never forgotten that. And I think, coming back full circle, that’s why I stay in this beginner support space because I’m kind of keeping that nostalgia around, I guess. Topher DeRosia: Yeah. There’s a lot of joy in watching people’s eyes light up when they get it. Russell Aaron: That’s the best part is just telling people what’s possible. When they’re frustrated with something and you go, “Oh, hey, Gravity Forms can do that.” And they’re like, “Wait, what?” And I’m like, “Yeah.” And they can also do… And I just start naming stuff. And I show all 50 extensions that they have and they’re just like, “Wait, what?” And I’m like, “Yeah.” I’m like, “This starts getting radical when you’re into it.” Topher DeRosia: There’s something I miss from old WordPress that I don’t see in modern WordPress. It might not be a thing. And that is dramatic new styling with a theme the instant you install it. My wife is not a computer person and does not care about computers. She loves design stuff. There was a time we used Winamp. Russell Aaron: Wow. Topher DeRosia: And she loved getting skins for Winamp. And she would download 30 in a day and try them all out. And then when I set her up for the blog the first time and showed her the theme repo on .org, this is in 2011, she would literally spend a day just downloading theme after theme after theme. Russell Aaron: Same way. Topher DeRosia: And you just install it and poof, your site looks amazingly different. These days, I mean, you install something like Kadence or GeneratePress or Ollie or any of them, really, and it’s kind of a blank canvas. Russell Aaron: It’s very minimalist. It’s very minimalist. Topher DeRosia: I miss the ability to say, “I feel like making a change today,” and two minutes later, your site looks completely different because you’re using… Russell Aaron: Couldn’t agree more. Couldn’t agree more. I mean, I look back at old pictures from when I would host the meetup group in Vegas, and there’s pictures of me talking, and then on the screen behind me is my old site, and it was this old layout. I bought the theme from Envato because I was just fascinated with it. It was everything that I wanted it to look like. But same thing is now when you change your theme from this one to that one, that dark grunge kind of thing is gone, and now you’ve got this bootstrap-looking thing or whatever. I agree with you. I think that comes from my days of being in MySpace. That’s how I got started with all this. So you could change your MySpace template like that, and I think that’s where it comes from, at least for me. Topher DeRosia: I haven’t even looked into it. Can you make a Gutenberg-based blog theme that has a very striking look and just release it? And then, I don’t know, just release a whole bunch of them like in the old days? Theme shops had 35 themes for sale, and they all looked different because they were all totally different themes. Russell Aaron: I remember there was a day on Envato where it was the same theme, it was just rebranded. So it was like theme name 1.0, and it was called Atlas. And then it’s the same theme but in orange, and now it’s 1.2, and it’s called Dungeon or something. And then we have 1.3 again. Same theme, same framework, but each version was named something different. It made that developer look like they had five different products instead of just one over and over. Now you look at something like a page builder, and it’s like, “We’ve got 500 different templates in one thing.” I can’t do that. I think that’s too much for me. Topher DeRosia: It’s like the days of the CSS Zen Garden. Russell Aaron: Right. Topher DeRosia: HTML is the same, CSS changes. Before I used WordPress, I built my own blog system. Russell Aaron: Oh, wow. Topher DeRosia: It never got super advanced, but I used it for 10





