Happy to Help | A Customer Support Podcast

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

Happy to Help | A Customer Support Podcast is a business podcast hosted by Buzzsprout, with 40 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Buzzsprout hosts Happy to Help | A Customer Support Podcast, a business show with 40 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #20

  Podcasting As Proactive Customer Support

  Aug 10, 202646 minS2

  Send us Fan Mail What if your support team could answer customers’ questions before they ever submitted a ticket? In this episode, we’re joined by Cara Pacetti, host of Podcasting Q&A and a member of Buzzsprout’s Podcaster Success team, along with Happy to Help producer and longtime podcaster Jordan Blair. Together, we explore how businesses can use podcasting as a proactive customer support strategy for educating customers, answering recurring questions, and building trust at scale. We look at how Buzzsprout transformed Podcasting Q&A from a marketing initiative into a customer education resource, why support inboxes are full of potential episode ideas, and how a branded podcast can give customers more than step-by-step instructions. It can also teach the strategies behind a product, service, or feature. We also discuss the unique ability of podcasting to create authentic relationships and brand loyalty. When customers regularly hear the voices of the people behind a company, support begins to feel more personal, familiar, and approachable. Over time, listeners can even become super fans who help educate and encourage other customers. In this episode, we cover: How podcasting creates proactive and scalable customer support Turning frequently asked questions into evergreen content Using educational content to prevent customer frustration Building customer trust and brand loyalty through audio Adding support elements to an existing branded podcast Giving support professionals creative opportunities beyond the inbox Choosing topics, hosts, equipment, and production roles Using AI to identify recurring questions and brainstorm episodes Starting a podcast without overthinking the technology Why even a limited 10-episode series can become a valuable customer resource Resources mentioned: Listen to Podcasting Q&A Follow Buzzcast Listen to Buzzsprout’s How to Start a Podcast series Learn more about Buzzsprout Fan Mail If this episode inspires your support team to experiment with podcasting, send us Fan Mail and tell us about it! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!

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  Episode #19

  What You Should Actually Measure in Support with Meghan Gallagher

  Jul 13, 202645 minS2

  Send us Fan Mail Metrics shape the way support teams work, but not every metric tells the full story. In this episode, we’re joined by Meghan Gallagher , Support Operations Consultant and Founder of MG Consulting , to talk about how support teams can measure what actually matters. We discuss why common metrics like CSAT, first response time, and average handle time can be misleading when they’re used on their own, how speed-focused goals can create bad habits, and why support leaders should use data as a starting point for better conversations. We also dig into better ways to measure support’s impact, including recontact rate, replies to resolve, customer sentiment, retention, product feedback, and team bandwidth. Plus, Meghan shares practical advice for telling a clearer story to leadership, motivating your team without burning them out, and revisiting your metrics as your support team grows and changes. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!

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  Episode #18

  Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan

  Jun 9, 202654 minS2

  Send us Fan Mail We’re talking with Leslie O’Flahavan , owner of E-WRITE and writing expert, about how customer support teams can write better help docs in the AI era! AI is changing the way customers find answers, but that does not mean we should forget about the humans reading those answers. Leslie explains why great knowledge base content still comes down to plain language, clear structure, and accurate information, whether the reader is a person or an AI tool pulling from your help center. We discuss: How AI uses help articles Why outdated or vague documentation can create bigger problems faster Ways support teams can improve their knowledge bases Leslie also shares practical writing tips you can use right away! These tips include how to write clearer article titles, when to use summaries, why “notes” and “read more” links can cause confusion, and how to revise your most-used articles without overwhelming your team. So, if you write help docs, edit AI-generated support content, or manage a knowledge base, this episode will help you make your writing more useful for customers and more reliable for AI to pull from! Links mentioned in this episode: Leslie's LinkedIn Profile E-WRITE Help Scout article/webinar: Why Analytical Reading Is a Must-Have Skill LinkedIn Learning We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!

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  Episode #17

  How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios

  May 11, 20261 hourS2

  <p>Send us Fan Mail</p><p>Customer support is where every company decision eventually shows up.</p><p>In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years of experience building support teams at companies like Cisco, Fitbit, and Cityside Fiber.</p><p>We dig into why support teams often feel overlooked, how support leaders can communicate their value to the rest of the company, and why customer insights need to be translated into the language other departments actually understand.</p><p>We also talk about how coaching youth...

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  Episode #16

  Practical Uses of AI in Customer Support with Craig Stoss

  Apr 13, 202650 minS2

  <p>Send us Fan Mail</p><p>In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams can use it in practical, low-risk ways.</p><p>They dig into why AI is more than just chatbots, where it actually saves time (and where it doesn’t), and how tools like summarization, tone refinement, translations, and reporting can make day-to-day support work more efficient without sacrificing quality.</p><p>Craig also explains the biggest misconceptions about AI, including why it can’t ma...

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