Hard Refresh | An ISSA Podcast

Hosted by Karina Neff and Caden Hutchens, Hard Refresh is the official podcast of the ISSA Technology & Innovation Committee. We’re bringing the latest in cleaning industry technology straight to your ears—breaking down trends, challenging assumptions, and spotlighting the innovators shaping the future.Whether you run a cleaning business, manage in-house facilities, or support the industry, Hard Refresh is your go-to source for insights, discussions, and expert interviews.🚀 Subscribe now and stay ahead of the curve in cleaning tech!

Hard Refresh | An ISSA Podcast is a technology podcast hosted by ISSA Technology and Innovation Committee, with 29 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

ISSA Technology and Innovation Committee hosts Hard Refresh | An ISSA Podcast, a technology show with 29 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #29

  Cowboys, Code & a Little Halloween Chaos 🎃 | E29 – Hard Refresh – An ISSA Podcast

  Oct 16, 202541 minS1

  <p>It’s Halloween on Hard Refresh — and things get a little western. 🤠</p><p>Caden Hutchens and Karina Neff saddle up with Brian Lee, owner of Express Time Solutions, for a faith-filled, tech-twistingconversation about leadership, service, and the heart behind innovation.</p><p>From cleaning theaters at 3 a.m. to building one of theindustry’s leading software companies, Brian shares how faith, family, and humility shape everything he does — and why serving customers isn’t so different from ministry.</p><p>Quick Control:</p>Catch the ISSA Innovation & Tech Committee in Las Vegas:Caden speaking on Monday, Nov. 10 (1:45–2:45)CLX session on Tues...

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  Episode #27

  Evolving Client Expectations | E28 – Hard Refresh – An ISSA Podcast

  Oct 1, 202540 minS1

  <p>Evolving Client Expectations | E28 – Hard Refresh – An ISSA Podcast</p><p>In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Lisa Macqueen, Co-Founder & Director at CleanCorp, to talk about how client expectations are evolving and what building service contractors need to do to keep up. From strategic partnerships to company culture, Lisa brings more than 30 years of perspective on what it takes to win in today’s cleaning industry.</p><p>In This Episode:</p><p>🔹 Quick Control:</p><p>Be sure to catch the Innovation & Tech Committee at the ISSA Show in Las Vegas...

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  Episode #27

  Humanizing Technology in Client Relationships | E27 – Hard Refresh – An ISSA Podcast

  Sep 24, 202535 minS1

  <p>In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Tim Cullinan of Janitronics to explore how technology can strengthen client relationships without losing the human connection. From proactive quality control to the simple act of remembering custodians by name, this conversation digs into the balance between data, trust, and people.</p><p>In This Episode:</p><p>🔹 Quick Control:</p><p>Don’t miss the VEO Conference: https://issa.com/veo</p><p>Be sure to catch the Innovation & Tech Committee at the ISSA Show in Las Vegas:<br>• Caden is speaking on Monday...

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  Episode #26

  Faith, Tech & Timeless Lessons | E26 – Hard Refresh – An ISSA Podcast

  Sep 17, 202536 minS1

  <p>In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with David Lee, longtime industry leader and entrepreneur, for a conversation that spans faith, family,technology, and the business lessons only decades in the field can teach.</p><p>From building teams and avoiding “monsters” in softwaredevelopment to reframing what AI really means, David brings a wisdom-first perspective that challenges leaders to think beyond short-term gains and build with purpose.</p><p>In This Episode:</p><p>🔹 Quick Control:</p>Don’t miss the VEO Conference later this month: https://veoconference.com/veo-conference-siteWatch for registration for CLX i...

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  Episode #25

  Trusting the Data: How to Turn Insights into Action | E25 – Hard Refresh – An ISSA Podcast

  Sep 10, 202525 minS1

  <p>📊 What if your next best decision wasn’t a guess—but a calculation?</p><p>In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff are joined by Tim Moriarty, Co-Founder of Data Insights Consulting and member of the ISSA Technology &Innovation Committee. Together, they dive into the emotional and operational sides of working with data—and how smart systems, built with trust and clarity, can drive real results.</p><p>In This Episode:</p><p>🔹 Quick Control:</p>Watch the Customer Retention Webinar:https://www.issa.com/articles/what-does-best-in-class-customer-retention-look-like-for-a-building-service-contractor-bsc/CLX Las Vegas is coming soon—register today!Don’t fo...

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