
Episode #11
From Queues to Clicks: The Story of Indonesia’s Mobile JKN
<p>How do you scale health insurance access across 13,000 islands? In this episode, host Alex Ergo speaks with Trisna Sari of BPJS Kesehatan about Mobile JKN — Indonesia’s digital gateway to its national health insurance scheme.</p><p>Trisna shares how the innovation was born out of a need to ease administrative bottlenecks as the JKN program rapidly expanded to cover over 98% of the population. She explains the challenges of rolling out a digital tool in a country with uneven digital literacy and infrastructure, and the design trade-offs faced when aiming for scale, simplicity, and inclusion.</p><p>Together, they expl...

