Healthcare Experience Matters

Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself.This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and safety outcomes and assist institutions with retaining star employees.

Healthcare Experience Matters is a health podcast hosted by Healthcare Experience Foundation, with 179 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Healthcare Experience Foundation hosts Healthcare Experience Matters, a health show with 179 episodes published.

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  Episode #179

  Tackling Burnout Rates Among Medical Assistants and Patient Care Coordinators

  Feb 20, 202525 minS0

  <p>We are honored to host a panel interview this week on the Healthcare Experience Matters podcast, where we will discuss confronting the burnout rates prevalent among medical assistants and patient care coordinators.</p> <p>Our esteem panel includes returning guest Timothy Seay-Morrison, EdD, LCSW, Senior Vice President of Service Lines and Chief Ambulatory Care Officer at Stanford Health, joins our first-time guest Roberto Rodriguez, MSN, RN, Senior Director of Primary Care and Employer-Based Health Centers with Stanford Health.</p> <p>We are also pleased to be joined by Jim Kinsey, FPCC, CDP, PLCC, who serves as the Director of...

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  Episode #178

  Why The Patient Experience Matters with Michelle “Missy” Moorhead, MSN

  Jan 23, 202515 minS0

  <p>In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an encore presentation of this episode with Michelle “Missy” Moorhead, MSN. It is  a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist.</p> <p>The Healthcare Experience Matters Podcast is dedicated to amplifying the voice of today’s leaders in shaping excellent patient experiences. We are very excited for this conversation with Missy...

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  Episode #177

  Elevating Physician Engagement Through Effective Rounding

  Jan 9, 202515 minS0

  <p>In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released in 2021 and is more relevant than ever today.</p> <p>This episode of our podcast is about the importance of senior leaders rounding on physicians and providers. Our guest is Healthcare Experience Foundation (HXF) co-founder and president, Katie Owens.</p> <p>When senior leaders round on physicians appropriately, they form a rapport that bridges gaps to create better cohesion and teamwork. When done effectively and consistently, this practice builds trust and strengthens relationships.</p> <p>Moreover, there is...

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  Episode #176

  Enhancing Patient Experiences through Self-Reflection on Language and Demeanor

  Dec 26, 202418 minS0

  <p>In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released about a year ago. </p> <p>When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor.</p> <p>In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Callanan, interviews Michelle Brady, MSHAL, BSN, RN, CPXP, the Chief Experience Officer & Director of Relationship-Based Care at...

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  Episode #175

  Creating Conditions to Motivate a Staff of Busy Clinicians

  Dec 12, 202425 minS0

  <p>In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released around the holidays in 2022.</p> <p>In this popular episode, Healthcare Experience Foundation (HXF) Executive Coach, Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, joins our program for a chat about creating conditions to motivate clinicians in busy environments.</p> <p>Learn More: https://healthcareexperience.org/motivate-clinicians/ </p>

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