Hey Docs!

Welcome to the Hey Docs! Podcast – your all-in-one resource for achieving orthodontic excellence at every stage of your practice journey. Hosted by Jill Allen of Jill Allen & Associates, each episode offers practical tips, expert interviews, and inspiring stories that empower you to build, grow, and refine your practice—whether you’re just starting out, expanding your reach, or fine-tuning a well-established operation. Join us as we sit down with forward-thinking entrepreneurs and industry experts who share their insights, experiences, and actionable strategies for driving success in your practice. Tune in weekly. Episodes drop every Thursday!

Hey Docs! is a business podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Hey Docs!, a business show with 0 episodes published.

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  Hey Docs!

  Partnering in Practice and Life: Drs. Sarah & Tanner Clark’s Orthodontic Journey

  Aug 20, 202649 min

  “It just comes down to trusting each other.” Connect With Our Sponsors Solventum - https://go.solventum.com/clarity GreyFinch - https://greyfinch.com/jillallen/ A-Dec - https://www.a-dec.com/orthodontics SmileSuite - https://getsmilesuite.com/ Summary On this episode of the Hey Docs! Podcast, Jill sits down Drs. Tanner and Sarah Clark of Clark Orthodontics about building two practices as a husband-wife team. They share their path from dental school and military service in Germany to orthodontic residencies, a failed practice purchase in Wisconsin, and launching a North Liberty, Iowa startup in 2012 as well as later acquiring a Muscatine practice in 2014. They discuss working together through trust, dividing roles, staggering schedules, and keeping consistent systems across locations and treatment philosophies to support the team. Tanner and Sarah reflect on their hard seasons, including startup stress, modernizing an acquired paper-chart practice, COVID-era turnover, and learning to let employees go when needed. They advise delegating, involving team members in decisions, and not sacrificing family and health, and note a trend toward fully digital workflows and AI. Connect With Our Guest Clark Orthodontics - https://www.stclarkortho.com/ sarah@stclarkortho.com tanner@stclarkortho.com Takeaways Complete trust in each other's decisions is the biggest advantage of a husband-wife partnership. Splitting roles (clinical vs. admin) and working different days avoids confusion and conflict. There’s no straight line to success. Making slow changes in acquisitions rather than overhauling everything at once helps prevent team burnout and confusion. Using the same systems across locations make multi-location practices seamless for doctors and staff. Letting people go can be hard, but keeping the wrong person too long drags down the whole team. Get the right people on the bus, then in the right seat. Involving your team in decisions helps build ownership and trust. Don’t sacrifice what matters most: family, health and work-life balance are essential in the hard seasons. Chapters 00:00 Introduction 04:33 Military to Ortho Path 06:53 Startup and Second Office 09:51 Partners at Work 13:37 Divide and Conquer 16:01 Standardizing Two Locations 23:29 Hard Seasons and Obstacles 26:47 Systematic Practice Upgrades 28:38 Post Covid Team Turnover 31:15 The Shock of Firing 33:50 Team Seasons and Fit 36:13 Right People Right Seats 38:16 Advice for New Owners 44:30 Contact Info Episode Credits: Hosted by Jill Allen Produced by Jordann Killion Audio Engineering by Garrett Lucero Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com . If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday!

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  Hey Docs!

  Who’s Your Who: The Secret to Scaling Your Orthodontic Practice

  Aug 13, 202654 min

  “It’s not always about how are we going to do it, but who.” Connect With Our Sponsors Solventum - https://go.solventum.com/clarity GreyFinch - https://greyfinch.com/jillallen/ A-Dec - https://www.a-dec.com/orthodontics SmileSuite - https://getsmilesuite.com/ Summary In this episode of Hey Docs!, Jill Allen presents on the “Who Not How” mindset, urging orthodontic practice owners and managers to stop centering themselves in goal achievement and instead identify the right “whos” (team members, third-party partners, coaches, and tools) to execute. She critiques arbitrary, repetitive goal-setting without plans or resources, and warns against Superman/Superwoman syndrome driven by ego, control, or reluctance to spend. Jill explains the multiplier effect of working with capable people and outlines a hierarchy of business needs—from solid daily operations and systems, to financial stability, market presence and patient experience, innovation and growth, and ultimately freedom. She highlights practical AI “whos,” demonstrating how ChatGPT can rapidly create social media strategy, messaging, and calendars, and how Canva can produce branded templates, bulk posts, and AI avatar videos for tasks like patient instructions. Connect With Our Guest Jill Allen & Associates - https://www.practiceresults.com/ Takeaways Stop asking how and start asking who . The right people get you to your goals faster than any plan. Every successful person has a coach or a "who" helping them level up. Make sure your goals are achievable and backed by a real plan. Superman/Superwoman syndrome is real. Ego and control can keep you stuck. Delegation isn’t a weakness. Trust your team to help you get things done. Building your practice on a solid foundation is essential: daily operations, systems, and the right team members. Give your team members a career path. Your market presence matters. Patients are researching you before they ever walk in the door. ChatGPT can handle social media strategy, SOPs, job ads, blogs, and more in minutes. Canva makes professional, on-brand content creation fast and affordable for any team member. Chapters 00:00 Introduction 05:18 Goal Setting Fallacy 08:07 Superhero Syndrome Mindset 15:44 Multiplier Effect and Picking Whos 20:59 Business Needs Pyramid 26:49 Whos for Ops Finance and Marketing 31:31 Freedom Through Growth 34:55 AI as Your Who 36:45 ChatGPT for Social Media 46:08 Canva Templates and Avatars 52:29 Final Takeaways and Next Steps Episode Credits: Hosted by Jill Allen Produced by Jordann Killion Audio Engineering by Garrett Lucero Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com . If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday!

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  Hey Docs!

  Succeeding in the New Age of Orthodontics with Malcom C. Riley from Align Technology

  Aug 6, 202658 min

  "You have to have a vision, a strategy, and a story." Connect With Our Sponsors Solventum - https://go.solventum.com/clarity GreyFinch - https://greyfinch.com/jillallen/ A-Dec - https://www.a-dec.com/orthodontics SmileSuite - https://getsmilesuite.com/ Summary In this episode of Hey Docs!, host Jill Allen talks with Malcom C. Riley, Director of Orthodontic Clinical Education and Early Career at Align Technology, about the evolving landscape for new orthodontic practice owners. Malcom shares his career path into supporting orthodontists and outlines how rising student debt, increased competition, and today’s “Amazon mindset” consumer behavior are changing practice building. They discuss opportunities for startups to differentiate through digital workflows, virtual consults and care, visualization tools like iTero and Outcome Simulator Pro, and social media storytelling, as well as the growing importance of adult orthodontics amid declining birth rates. Malcom explains what makes an aligner-focused model profitable: intentional operations, ongoing education, and community/mentorship. He also highlights Align’s new practice owner program, including courses, team training, and marketing support. Connect With Our Guest Align Technology - https://www.aligntech.com/ mriley@aligntech.com Takeaways New practice owners face higher costs but also unmatched opportunity to stand out with digital-first workflows. Adults are a huge, underserved growth market for orthodontics. Visualization tools turn treatment into an emotional, easy "yes." Consumers today have an “Amazon mindset” when it comes to choosing a practice. Building a practice that’s aligner-focused from day one can improve efficiency and easier than trying to introduce new technology into an established practice. Virtual care builds convenience and loyalty without extra office visits. Orthodontic treatment is shifting from "one and done" to lifelong, repeat relationships with patients. Different generations need different communication styles and approaches. Success comes down to vision, ongoing education, and community/mentorship. Entrepreneurship can feel lonely — leaning on peers and mentors makes a big difference. Align's New Practice Owner Program offers education, marketing, and clinical support to help new doctors grow. Chapters 00:00 Introduction 03:40 Career Journey to Align 08:07 Align Education Programs 10:11 New Owners and Tech Shift 11:57 Costs Competition and Digital 15:06 Startup Advantage with Digital 18:52 Adult Market Opportunity 22:22 Communicating Across Generations 25:00 Lifelong Ortho Relationships 28:32 Aligner Profitability 34:03 Community Mentorship Mindset 37:44 Digital Workflow Tools 41:06 Virtual Care Connectivity 44:42 Generational Patient Communication 46:44 New Practice Program Pillars 52:10 Contact Info Episode Credits: Hosted by Jill Allen Produced by Jordann Killion Audio Engineering by Garrett Lucero Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com . If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday!

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  Hey Docs!

  Remote Care & Modern Workflows in Orthodontics with Matt Miller, DentalMonitoring

  Jul 30, 202640 min

  “The real ROI is what you do with the time back.” Connect With Our Sponsors Solventum - https://go.solventum.com/clarity GreyFinch - https://greyfinch.com/jillallen/ A-Dec - https://www.a-dec.com/orthodontics SmileSuite - https://getsmilesuite.com/ Summary In this episode of Hey Docs!, Jill talks with Matt Miller from DentalMonitoring about how AI-powered remote monitoring is reshaping orthodontic patient communication, workflow, and scalability for both startups and established practices. Matt shares his 11-year orthodontic industry background and explains how DentalMonitoring improves the patient experience by increasing weekly communication while reducing unnecessary in-office “check” visits, giving time back to patients, teams, and doctors. They discuss why implementing remote monitoring early can help startups build better systems, reduce space and staffing needs, and maintain lower overhead while growing revenue. For established practices, they address common fears around adopting new technology, emphasizing phased rollout, actionable AI-driven alerts, and reallocating recovered chair time toward clinically necessary visits and practice growth. Matt highlights DentalMonitoring’s AI capabilities, FDA validation, Smart STL, and future workflow-streamlining possibilities. Connect With Our Guest DentalMonitoring - https://dentalmonitoring.com/ Takeaways Remote monitoring boosts engagement with more frequent check-ins and fewer in-office visits. Practices are shrinking space while increasing revenue with the same staff/chairs. Remote monitoring frees up chair time for other tasks like marketing and new patients. Startups should adopt remote monitoring from day one. Established practices should expect ~3-6 months of transition when adopting remote monitoring. DentalMonitoring’s AI handles diagnostics, letting practices still control patient messaging. AI won’t replace orthodontists, but those who use well will outcompete those who don’t. Reallocating chair time reduces after-hours “homework” and improves work-life balance. AI-driven workflow will continue to expand. Chapters 00:00 Introduction 04:35 Why Remote Monitoring Matters 11:01 Building Startups with DM 14:11 Scaling Lean Practices 17:24 Time Back and Burnout 19:40 Adopting Tech in Big Practices 21:37 Reallocating Time and ROI 23:09 Virtual Patient Touchpoints 27:15 AI Myths And Reality 31:34 Lifestyle And Future Teams 33:15 AI Predictions Ahead 36:03 How To Contact Matt & DentalMonitoring Episode Credits: Hosted by Jill Allen Produced by Jordann Killion Audio Engineering by Garrett Lucero Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com . If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday!

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  Hey Docs!

  Building Careers, Not Just Jobs, In Your Orthodontic Practice

  Jul 23, 202654 min

  “Money alone doesn’t work.” Connect With Our Sponsors Solventum - https://go.solventum.com/clarity GreyFinch - https://greyfinch.com/jillallen/ A-Dec - https://www.a-dec.com/orthodontics SmileSuite - https://getsmilesuite.com/ Summary In this episode of Hey Docs!, Jill Allen does something a little different and challenges orthodontists and office managers to consider whether their practices are building careers or just providing jobs, noting widespread retention issues and shifting employee expectations across multiple generations. She explains why salary and annual raises alone no longer drive commitment and outlines the need to balance hard motivators like clear, consistent pay structures with soft motivators like recognition, purpose, autonomy, and development. Jill emphasizes creating career ladders for every core role, linking advancement to skills rather than tenure, and proactively having career conversations to help team members visualize a future in orthodontics. She also stresses that culture and psychological safety are critical to performance and retention, citing Google’s Project Aristotle findings on team effectiveness. Connect With Our Guest Jill Allen & Associates - https://www.practiceresults.com/ Takeaways Money alone doesn’t retain employees. Salary and annual raise is an outdated retention model. Growth is the currency of retention. Hard motivators (pay, bonuses) matter, but soft motivators (recognition, autonomy) create emotional buy-in. Pay structures must be consistent and transparent. Bonuses only work fi they’re clear and achievable. Building a visible career ladder for every core role is essential. Ask your team members where they want to grow. Not everyone wants to lead, and that’s okay. Culture is behavior, not policy. Cultivating a supportive culture is essential. Psychological safety drive performance. Chapters 00:00 Introduction 02:37 Why Teams Leave 07:08 What Employees Want Now 12:35 Money Alone Fails 15:21 Hard Motivators 20:20 Soft Motivators 24:59 Build Career Paths 31:22 Career Ladders and Pay Levels 42:02 Culture and Psychological Safety 48:21 Action Steps and Wrap Up Episode Credits: Hosted by Jill Allen Produced by Jordann Killion Audio Engineering by Garrett Lucero Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com . If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday!

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