Hole in the Wall Business Podcast

Welcome to the Hole in the Wall business podcast w/ Bill and James. I’m James Groves and along with my business partner Bill DeMent, we want to share our journey as small business owners with you. As owners of Hole in the Wall Drywall Repair for over the past decade, we have learned a few things. From the big wins, to the occasional mistakes, we will attempt to peel back the curtain of owning a small business in the trade service industry. We don’t have all the answers but perhaps we can learn a few things as navigate the many adventures of owning a small business.

Hole in the Wall Business Podcast is a business podcast hosted by Unknown Host, with 163 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Hole in the Wall Business Podcast, a business show with 163 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #165

  Leadership, Hiring & Growing a Service Business ft. Tanner Smith of Zerorez Orlando | Episode 165

  Jul 14, 202638 minS1

  What does it take to build a team people trust?In this episode of The Hole in the Wall Business Podcast Bill Dement and James Groves sit down with Tanner Smith, the owner of Zerorez Orlando, for a conversation about leadership, hiring, company culture, customer experience, and what it takes to grow a successful service business.They cover lessons learned leading a growing team, hiring for character instead of experience, building systems that scale, developing employees, creating long term customer relationships, and why franchising can be a powerful path for entrepreneurs.If you own a home service business, lead a growing company, or simply enjoy hearing honest conversations about entrepreneurship, there's plenty here for you.Join the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall:https://www.holeinthewall.comLearn more about Hole in the Wall Franchising:https://www.holeinthewallfranchising.comCheck out Zerorez Orlando:https://www.zerorez.com/orlandoCHAPTERS |00:00 Welcome to Episode 16500:00:41 Tanner Smith of Zerorez Orlando00:09:07 Hire Character, Not Experience00:13:01 Creating an Amazing Customer Experience00:20:14 Why Franchising Was the Right Choice00:28:16 The Best Investment You Can Make00:35:08 Growing Without Losing Company Culture00:39:20 Closing Thoughts#smallbusiness #leadership #entrepreneurship #franchising #homeservicesmarketing #businesspodcast #companyculture #businessgrowth #customerservice #servicebusinessgrowth

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  Episode #164

  Handle Price Objections WITHOUT Discounting | Hole in the Wall Business Podcast Ep. 164

  May 5, 202622 minS1

  In episode 164 of the Hole in the Wall Business podcast Bill and James break down what price objections actually mean and why discounting can quietly damage your business. They dig into how to respond in a way that protects your margins while increasing trust.Price objections typically = uncertainty, comparison, or lack of clarity.Their conversation covers how to ask better questions, explain your process, reinforce your value, and recognize when a customer simply isn’t the right fit.If you own a service business, run estimates, or sell based on trust you'll want to tune in.Join the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall:https://www.holeinthewall.comLearn about franchising opportunities:https://www.holeinthewallfranchising.comChapters | 0:00 Intro1:11 Price Is Only One Buying Factor2:30 Price vs Convenience vs Value4:18 Why Price Objections Aren’t Always About Price7:35 How Discounting Hurts Your Business9:10 The Best Response to Price Pushback12:50 Confidence Builds Trust14:55 Knowing When to Walk Away18:15 Focus on the Right Customers20:35 Final Advice on Handling Price Objections#sales #smallbusinessowners #businesspodcast #entrepreneurship #pricingstrategy #salestraining #customerservice #businessgrowth #Leadership #ServiceBusiness #Profitability #BusinessAdvice

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  Episode #163

  What Happens After Disaster Strikes ft. Joel Moss | Hole in the Wall Business Podcast Ep 163

  Apr 28, 202629 minS1

  In this episode, we sit down with Joel Moss from Rytech Restoration. He’s been in this world for a long time, starting out in the trades and eventually building and selling his own restoration company before stepping into a leadership role. We get into how he got started, what restoration work really looks like day to day, and what separates companies that grow from the ones that stay stuck. Joel also talks about walking into real disaster situations, how teams handle that kind of pressure, and why preparation matters more than most people realize.If you’re in the trades, running a service business, or just trying to understand how this side of the industry actually works, this is worth your time.Learn more about Hole in the Wall:https://holeinthewall.comLearn more about franchising:https://holeinthewallfranchising.comJoin the Facebook group:https://www.facebook.com/groups/holeinthewallbusinesspodcastChapter Markers |00:55 Meet Joel Moss (Rytech Restoration)01:40 Early Days in the Trades04:50 Building a Restoration Business06:05 Selling the Business07:30 Transition to Rytech10:55 What Disaster Work Looks Like14:45 Commercial and Multifamily Work16:10 Emergency Preparedness Planning21:00 What Makes a Good Trade Partner23:30 Real Stories from the Field28:40 Final Thoughts#SmallBusiness #Entrepreneurship #HomeServices #Restoration #Construction #BusinessPodcast #ServiceBusiness #Trades #WaterDamage #FireDamage

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  Episode #162

  From Service to Stewardship ft. Mark Holloway of Property Stewards | HIW Business Podcast Ep 162

  Mar 31, 202655 minS1

  In this episode of the Hole In The Wall Business Podcast, Bill DeMent and James Groves sit down with Mark Holloway of Property Stewards to talk about a different approach to home services, property stewardship. Instead of one-off jobs, this model focuses on long-term relationships and proactive service to create real value for homeowners. If you’re in the trades or service industry this conversation will challenge how you think about your business and the services you offer. This is a great listen. Learn more about Property Stewards:https://propertystewards.com/ Learn more about Hole In The Wall: https://www.HoleintheWall.com Join our Facebook group: https://www.facebook.com/groups/hiwpodcast Learn more about franchising: https://www.HoleintheWallFranchising.com CHAPTERS | 00:00 Meet Mark Holloway 00:02:10 How a $499 Pressure Washer Started the Business 00:06:10 The First Real Client & Accidental Opportunity 00:10:40 Discovering the “A-List Client” Model 00:14:45 Scaling to Recurring Revenue & 15 Clients 00:17:55 Shifting from Doing the Work to Running the Business 00:20:00 The Concierge Model: Solving Client Pain 00:25:45 Why “Clients Don’t Come First” 00:37:20 How the Franchise Model Works 00:47:00 Growth Vision, Opportunities & Final Advice #BusinessPodcast#HomeServices#Entrepreneurship#SmallBusiness#ServiceBusiness#PropertyManagement

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  Episode #161

  How We Beat Imposter Syndrome as Owners (And How You Can Too) | HIW Business Podcast Ep 161

  Mar 24, 202620 minS1

  Welcome to Episode 161 of The Hole in the Wall Business Podcast with Bill and James. In this episode Bill DeMent and James Groves tackle a very real topic that almost everyone in business experiences: Imposter Syndrome.You may feel like you don't belong. You may question your decisions. You may wonder when you will get "found out" for being an imposter.This episode digs into the real mental battles many fight when running a business. (Spoiler: You aren't alone!) If you’ve ever doubted yourself as a business owner then this episode will help you understand why and how you can push forward anyway.Join the Hole In The Wall Business Podcast Facebook group: https://www.facebook.com/groups/hiwpodcastExplore the Hole In The Wall services: https://www.HoleintheWall.comLearn more about franchising with Hole In The Wall: https://www.HoleintheWallFranchising.comCHAPTERS | 00:00 – Intro00:01:10 – What is imposter syndrome?00:04:48 – Where imposter syndrome comes from00:06:30 – Why this shows up in business ownership00:08:45 – Real examples from business owners00:13:13 – Why success makes it worse00:16:35 – Reframing the mindset00:17:19 – How to handle imposter syndrome00:19:23 – Outro#impostersyndrome #entrepreneurmindset #businessowner #leadership #smallbusiness #entrepreneurship #businesspsychology

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