Hole in the Wall Business Podcast

Welcome to the Hole in the Wall business podcast w/ Bill and James. I’m James Groves and along with my business partner Bill DeMent, we want to share our journey as small business owners with you. As owners of Hole in the Wall Drywall Repair for over the past decade, we have learned a few things. From the big wins, to the occasional mistakes, we will attempt to peel back the curtain of owning a small business in the trade service industry. We don’t have all the answers but perhaps we can learn a few things as navigate the many adventures of owning a small business.

Hole in the Wall Business Podcast is a business podcast hosted by Unknown Host, with 165 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Hole in the Wall Business Podcast, a business show with 165 episodes published.

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  Episode #167

  Better Sales, No High-Pressure Tactics | Hole in the Wall Business Podcast Ep. 167 ft. Sean Lyden

  Sep 15, 202635 minS1

  In Episode 167 of The Hole in the Wall Business Podcast, Bill and James sit down with Sean Lyden, founder of Systematic Selling, for a conversation about building a sales process that works without relying on high pressure tactics.Sean first joined the podcast back on Episode 111. That conversation turned into a working relationship with Hole in the Wall. They talk about networking without coming across as desperate, creating a useful elevator pitch, preventing sticker shock before an estimate is delivered, running a one-call close, and "up-serving" instead of upselling.Sean breaks down something that gets overlooked in sales: the sales process is already part of the customer experience. Give them clarity without taking away their ability to make the decision, and everyone involved wins.If you own a home service business, sell estimates, manage a sales team, or simply hate the idea that good sales has to feel pushy, this conversation is worth hearing.Join the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall:https://www.holeinthewall.com/Interested in Hole in the Wall Franchising?https://www.holeinthewallfranchising.com/Chapters |00:00 Hole in the Wall's First Video Podcast00:04:44 Closing More Sales Without High-Pressure Tactics00:13:20 Why Sales Training Gets More Valuable After the Real Work Starts00:20:37 Why a One-Call Close Doesn't Have to Be Pushy00:30:13 Why Customers Need You to Lead the Process00:34:02 Where to Find Sean#SalesTraining #HomeServices #Sales #SmallBusiness #BusinessGrowth #CustomerExperience #ServiceBusiness #SalesProcess #Entrepreneurship #BusinessPodcast

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  Episode #166

  Hole in the Wall Is Growing Fast | Hole In The Wall Business Podcast Episode 166

  Sep 8, 202631 minS1

  In Episode 166 of The Hole in the Wall Business Podcast, Bill & James sit down for an update on what's been happening with the business, the franchise system, and the podcast itself.Hole in the Wall has now sold franchise locations stretching from Massachusetts to California. Fourteen locations opened between January and August 2026 alone, and several more owners are already preparing to open.Bill and James talk about what actually goes into supporting that kind of growth. As the number of owners has grown, Hole in the Wall has also built more support around them.And yes, the podcast is sticking around Chapters00:00 Welcome Back to the Hole in the Wall Business Podcast00:01:32 What’s Been Happening at Hole in the Wall00:06:35 Hole in the Wall Goes Coast to Coast00:12:15 Why Authenticity Attracts the Right Franchise Owners00:16:37 14 New Locations Opened in 202600:27:39 Why New Locations Are Growing Quickly00:31:35 Closing ThoughtsJoin the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall Drywall Repair:https://www.holeinthewall.com/Interested in owning a Hole in the Wall franchise?https://www.holeinthewallfranchising.com/#Franchising #FranchiseGrowth #SmallBusiness #BusinessGrowth #Entrepreneurship #HomeServices #BusinessPodcast #ServiceBusiness #FranchiseBusiness #HoleInTheWall

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  Episode #165

  Leadership, Hiring & Growing a Service Business ft. Tanner Smith of Zerorez Orlando | Episode 165

  Jul 14, 202638 minS1

  What does it take to build a team people trust?In this episode of The Hole in the Wall Business Podcast Bill Dement and James Groves sit down with Tanner Smith, the owner of Zerorez Orlando, for a conversation about leadership, hiring, company culture, customer experience, and what it takes to grow a successful service business.They cover lessons learned leading a growing team, hiring for character instead of experience, building systems that scale, developing employees, creating long term customer relationships, and why franchising can be a powerful path for entrepreneurs.If you own a home service business, lead a growing company, or simply enjoy hearing honest conversations about entrepreneurship, there's plenty here for you.Join the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall:https://www.holeinthewall.comLearn more about Hole in the Wall Franchising:https://www.holeinthewallfranchising.comCheck out Zerorez Orlando:https://www.zerorez.com/orlandoCHAPTERS |00:00 Welcome to Episode 16500:00:41 Tanner Smith of Zerorez Orlando00:09:07 Hire Character, Not Experience00:13:01 Creating an Amazing Customer Experience00:20:14 Why Franchising Was the Right Choice00:28:16 The Best Investment You Can Make00:35:08 Growing Without Losing Company Culture00:39:20 Closing Thoughts#smallbusiness #leadership #entrepreneurship #franchising #homeservicesmarketing #businesspodcast #companyculture #businessgrowth #customerservice #servicebusinessgrowth

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  Episode #164

  Handle Price Objections WITHOUT Discounting | Hole in the Wall Business Podcast Ep. 164

  May 5, 202622 minS1

  In episode 164 of the Hole in the Wall Business podcast Bill and James break down what price objections actually mean and why discounting can quietly damage your business. They dig into how to respond in a way that protects your margins while increasing trust.Price objections typically = uncertainty, comparison, or lack of clarity.Their conversation covers how to ask better questions, explain your process, reinforce your value, and recognize when a customer simply isn’t the right fit.If you own a service business, run estimates, or sell based on trust you'll want to tune in.Join the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall:https://www.holeinthewall.comLearn about franchising opportunities:https://www.holeinthewallfranchising.comChapters | 0:00 Intro1:11 Price Is Only One Buying Factor2:30 Price vs Convenience vs Value4:18 Why Price Objections Aren’t Always About Price7:35 How Discounting Hurts Your Business9:10 The Best Response to Price Pushback12:50 Confidence Builds Trust14:55 Knowing When to Walk Away18:15 Focus on the Right Customers20:35 Final Advice on Handling Price Objections#sales #smallbusinessowners #businesspodcast #entrepreneurship #pricingstrategy #salestraining #customerservice #businessgrowth #Leadership #ServiceBusiness #Profitability #BusinessAdvice

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  Episode #163

  What Happens After Disaster Strikes ft. Joel Moss | Hole in the Wall Business Podcast Ep 163

  Apr 28, 202629 minS1

  In this episode, we sit down with Joel Moss from Rytech Restoration. He’s been in this world for a long time, starting out in the trades and eventually building and selling his own restoration company before stepping into a leadership role. We get into how he got started, what restoration work really looks like day to day, and what separates companies that grow from the ones that stay stuck. Joel also talks about walking into real disaster situations, how teams handle that kind of pressure, and why preparation matters more than most people realize.If you’re in the trades, running a service business, or just trying to understand how this side of the industry actually works, this is worth your time.Learn more about Hole in the Wall:https://holeinthewall.comLearn more about franchising:https://holeinthewallfranchising.comJoin the Facebook group:https://www.facebook.com/groups/holeinthewallbusinesspodcastChapter Markers |00:55 Meet Joel Moss (Rytech Restoration)01:40 Early Days in the Trades04:50 Building a Restoration Business06:05 Selling the Business07:30 Transition to Rytech10:55 What Disaster Work Looks Like14:45 Commercial and Multifamily Work16:10 Emergency Preparedness Planning21:00 What Makes a Good Trade Partner23:30 Real Stories from the Field28:40 Final Thoughts#SmallBusiness #Entrepreneurship #HomeServices #Restoration #Construction #BusinessPodcast #ServiceBusiness #Trades #WaterDamage #FireDamage

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