Hotelier Huddle

Real hotel stories. Each week on Hotelier Huddle, Shannon Knapp, CHIA, and seasoned hotel consultant, talks with global hospitality leaders to unpack how the best hotel teams succeed. It's advice for new hotelier tribe members and inspiration for those who've become a bit dusty. Whether you're running your own property or building a career, you'll find insights to help you thrive.Want to improve your hotel team’s revenue management and commercial acumen? Visit www.sknappconsulting.comHotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger.

Hotelier Huddle is a business podcast hosted by Shannon Knapp, with 20 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Shannon Knapp hosts Hotelier Huddle, a business show with 20 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Hotelier Huddle

  Hotel Sales Skills that Fill Planes: Matthew Borger

  Jul 11, 202645 minS0

  <p>From selling room nights to filling planes, Matt Borger has spent over two decades navigating the commercial side of hospitality and aviation — from Business Development Manager roles at Mantra and Seville, to Director of Leisure Sales at Mirvac, to his current role as Airlines and Partnership Manager for Newcastle Airport and Chairperson of Destination Port Stephens. </p><p>Shannon and Matt unpack why convincing an airline to launch a new route is a harder sell than convincing a corporate client to book a hundred room nights, dig into the age-old sales-versus-revenue-management tension, and explore why emotional intelligence matters as mu...

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  Hotelier Huddle

  Hotel Sales Skills that Fill Planes: Matthew Borger

  Jul 11, 202645 min

  From selling room nights to filling planes, Matt Borger has spent over two decades navigating the commercial side of hospitality and aviation — from Business Development Manager roles at Mantra and Seville, to Director of Leisure Sales at Mirvac, to his current role as Airlines and Partnership Manager for Newcastle Airport and Chairperson of Destination Port Stephens. Shannon and Matt unpack why convincing an airline to launch a new route is a harder sell than convincing a corporate client to book a hundred room nights, dig into the age-old sales-versus-revenue-management tension, and explore why emotional intelligence matters as much as data. Whether you're a hotelier, a revenue manager, or just curious where hospitality skills can take you, this one's for you. This episode is released in memory of Shannon Knapp, our host and dear friend. Hotelier Huddle was Shannon's homage to the hotel industry and the people within it who meant the world to her. Rest in peace, Shannon. Hotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger. Episodes also available on Apple Podcasts and Spotify.

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  Episode #19

  How to Navigate Career Changes: Stephen Fraser

  Jun 21, 202643 minS1

  <p>Curious about how to navigate career changes?  </p><p>In this episode, Shannon sits down with Stephen Fraser — hospitality veteran, former tech industry leader, and Head of Reservation Services at EVT Connect Hospitality — to talk career pivots, transferable skills, and what it really takes to build a reputation that opens doors. Whether you're in hotels or not, this one's for you.</p><p>This episode is released in memory of Shannon Knapp, our host and dear friend. Hotelier Huddle was Shannon's homage to the hotel industry, and the people within it who meant the world to her. We'll never forget...

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  Episode #19

  How to Navigate Career Changes: Stephen Fraser

  Jun 21, 202643 minS1

  Curious about how to navigate career changes? In this episode, Shannon sits down with Stephen Fraser — hospitality veteran, former tech industry leader, and Head of Reservation Services at EVT Connect Hospitality — to talk career pivots, transferable skills, and what it really takes to build a reputation that opens doors. Whether you're in hotels or not, this one's for you. This episode is released in memory of Shannon Knapp, our host and dear friend. Hotelier Huddle was Shannon's homage to the hotel industry, and the people within it who meant the world to her. We'll never forget you, Shannon. About Hotelier Huddle: Hotelier Huddle is the podcast for hospitality professionals who want real conversations about leadership, revenue, and what it takes to thrive in the hotel industry. Hosted and Produced by Shannon Knapp, CHIA, a 26-year hotel industry veteran and founder of SKNapp Consulting, specialising in revenue optimisation, reservations, and distribution management across APAC. Produced and edited by Heidi Egger.

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  Episode #18

  Two Habits That Will Change How You Lead | Heidi Gempel

  Apr 19, 202633 minS1

  <p>What if two simple habits could change everything about how you lead? </p><p><br></p><p>In this episode, Shannon sits down with Heidi Gempel — executive coach, former VP or revenue and distribution management at Minor Hotels, and founder of HGE International to talk leadership, courage, and the habits that separate good leaders from great ones. Whether you're a hotelier or not, this one's for you.</p><p><br></p><p>In this episode we cover:</p><p><br></p><p>00:00 Introduction</p><p>00:50 Heidi's career journey — from Le Méridien to founding HGE International</p><p>04:21 Why she m...

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