Episode #7
Why Employees Ignore Their Benefits and How HR Can Help
Companies spend real money on benefits their employees might not understand. Mary McNally of AIM HR Solutions joins Pete Wright to talk about why that happens, and why the forty-page PDF sent once a year is doing almost none of the work employers think it's doing. Mary makes the case that high enrollment and real understanding are two different measurements, and that most of the confusion is the employer's to fix. She walks through the checklist she uses with clients, the generational split in how information actually lands, what AI can do with a summary plan description and what it still can't, and how to talk with an employee who feels the company went back on a promise as costs climb. Also in this one: the year-round cadence that takes about five minutes at a time, how to run a benefits focus group without turning it into a wish list, and the phone call every employee should make before a scheduled procedure. AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours. AIM HR Solutions Training Catalog AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.
