Humans of Multifamily

CEO and Founder of Zuma, Shiv Gettu uncovers the untold human side of the multifamily industry’s key figures. From love to loss and everything in between, Humans of Multifamily dives deep into the raw, real-life stories that shape our industry. Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. ⚡️ Go to getzuma.com to learn more!

Humans of Multifamily is a business podcast hosted by Zuma, with 81 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Zuma hosts Humans of Multifamily, a business show with 81 episodes published.

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  Episode #83

  Napoleon Rivera: Power of Intentional Growth

  Aug 13, 202647 min

  In this episode, Shiv Gettu sits down with Napoleon Rivera, Vice President of Property Management at Rael Corp, to talk about his unconventional journey into multifamily, the mentors who shaped his career, and the experiences that helped him become a leader in the industry. Napoleon shares what it was like moving from Guatemala City to rural Virginia at 15, navigating a new culture and language, discovering the importance of mentorship, and learning to ask for opportunities. He also explains how an unexpected student housing job became the beginning of his multifamily career and why taking on the challenges that others don't want can accelerate professional growth.Napoleon and Shiv also discuss intentional career growth, servant leadership, supporting onsite teams, innovation in multifamily, changing expectations from Gen Z renters, and the future of resident experience and new development. **Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv Gettu on LinkedIn.**

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  Humans of Multifamily

  Nikki Crosby: Why Multifamily Marketing Is Still Missing the Full Picture

  Jul 30, 202640 min

  In this episode of Humans of Multifamily , Shiv Gettu sits down with Nikki Crosby, Vice President of Marketing at Denton Floyd Real Estate Group. Nikki shares how an unexpected part-time leasing job at 19 turned into a lifelong career, why empathy remains the most valuable leasing skill, how AI is reshaping onsite teams, and what leaders must do to prepare their organizations for the future. Whether you're in operations, marketing, leasing, or leadership, this conversation offers practical insights on career growth, technology, and building teams that put people first. Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv Gettu on LinkedIn.

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  Humans of Multifamily

  Lauren DeJoe Turner: Why Brand is More About The Customer Experience In Multifamily

  Jul 16, 202653 min

  In this episode of Humans of Multifamily , Shiv Gettu sits down with Lauren DeJoe Turner, Marketing Manager at the Bainbridge Companies. Lauren shares why branding is much more than logos and color palettes. She explains how every interaction—from a leasing tour to a maintenance request—shapes the resident experience, why "brand breaks" hurt occupancy and renewals, and how intentional customer experiences create lasting loyalty. The conversation also explores Lauren's career journey, lessons learned from competitive golf, leadership, personal growth, and how AI is transforming apartment search and multifamily marketing. Whether you're in multifamily, marketing, leadership, or simply interested in building memorable customer experiences, this episode is packed with practical insights. f you enjoyed this episode, like, subscribe, and share it with someone passionate about the future of multifamily.Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv Gettu on LinkedIn. Timestamps 00:00 Introduction & Meeting Through the Multifamily Industry 02:00 What Is a "Brand Break"? 04:10 The Hidden Cost of Inconsistent Branding 05:20 How Brand Immersion Improves Leasing Performance 07:00 Creating Memorable Resident Experiences 09:10 Can Brand Guidelines Hurt Authenticity? 11:00 Why People Buy Feelings, Not Products 16:30 Lauren's Journey into Multifamily Marketing 18:20 Luxury Brands & Lessons from Retail 21:00 Growing Up Playing Competitive Golf 30:00 Hunger, Ambition & Learning to Be Present 42:00 Why Lauren Wants More Students to Discover Multifamily 44:30 How AI Is Changing Apartment Marketing & Search 48:00 Building Community Through Resident Events 52:00 Advice for Young Professionals Entering the Industry

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  Humans of Multifamily

  Marlana Murdock: Why Multifamily Keeps Solving the Wrong Problems

  Jul 2, 202641 min

  In this episode of Humans of Multifamily Shiv Gettu sits down with Marlana Murdock - Vice President of Operations at Western Wealth Communities. Marlee shares the leadership principles that have guided her career—from defining problems before chasing solutions to reimagining how technology and people should work together. The conversation explores why multifamily has historically lagged behind other industries, how AI is reshaping the renter journey, and why customer experience—not automation alone—will define the industry's future.Whether you're an operator, owner, supplier, or technology leader, this episode offers a thoughtful look at where multifamily is headed. Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv Gettu on LinkedIn.

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  Humans of Multifamily

  Stephanie Ortiz: The Childhood Struggle That Built A Multifamily Leader

  Jun 18, 202655 min

  In this episode, Stephanie Ortiz, Marketing Manager at Legacy Residential Group - shares the remarkable journey that took her from a childhood defined by constant change to becoming the marketing leader overseeing 38 properties and nearly 7,000 apartment homes. Growing up, Stephanie attended nine elementary schools, moved frequently due to financial instability, and learned early how to adapt, build relationships, and start over. At just 11 years old, she found herself taking on adult responsibilities after her parents' divorce, experiences that would shape the resilience and perspective she carries today. Stephanie opens up about dropping out of college after only two days, choosing real-world experience over a traditional path, and building a successful 15-year career in multifamily housing without a degree. She reflects on the lessons she learned from her parents, the challenges of raising two very different children, and the importance of finding opportunity in unexpected places. From a life-changing road trip through all 48 continental states to a bold answer during a job interview that altered the course of her career, Stephanie's story is a powerful reminder that success isn't always built through stability—sometimes it's built through learning how to thrive in uncertainty. Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv Gettu on LinkedIn.

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