
Episode #148
148 - Why Were Ken and I Wearing Viking Helmets… and What the F*ck Has That Got to Do with Leadership Communication?
What do Viking helmets, HR professionals, and difficult workplace conversations have in common? More than you might think. In this episode of I Need to F*ing Talk to You , Russell Stratton shares a memorable story from the CPHR Alberta Conference in Calgary, where he and co-author Ken Cameron spent the day wearing Viking helmets while talking to HR leaders about difficult employees. The surprising part? Nobody needed the metaphor explained. Almost everyone who walked past immediately said, “I know exactly who that person is.” That’s because we’ve all worked with someone who resists change, digs in their heels, and seems impossible to coach. But are they really difficult… or are they simply wearing the wrong hat? Drawing on the leadership framework from I Need to F ing Talk to You*, Russell introduces the Four Hats model—a practical and memorable way to separate behaviour from personality, making difficult conversations less emotional and far more productive. Instead of labelling people as “problem employees,” you’ll learn how to identify the behaviours that are getting in the way and, more importantly, how to help people move forward. In this episode you’ll discover: Why most “difficult employees” aren’t actually difficult people. How resistance to change sits behind many workplace conflicts. Why separating behaviour from identity transforms difficult conversations. The meaning behind each of the Four Hats: The Viking Helmet – resistant to change and quick to push back. The Sun Hat – comfortable, complacent, and content with the status quo. The Hard Hat – willing to change but needing guidance and support. The Graduate Cap – engaged, proactive, and consistently delivering results. Why awareness must come before coaching. How to decide whether a behaviour is something to live with temporarily—or challenge directly. Why passing a difficult employee to another manager rarely solves the problem. Russell also explains why great leaders don’t waste energy trying to “fix” people. Instead, they focus on changing behaviours through curiosity, clear communication, and accountability. The Four Hats aren’t a personality test. They’re a shared language that helps leaders remove emotion from difficult conversations and replace frustration with practical coaching. Subscribe & Share: If you enjoyed this episode, don’t forget to subscribe and leave us a review. Share it with your colleagues who might need a fresh perspective on thriving in challenging work environments! — Ready to take your difficult conversations to the next level? Get our book: I Need To F***ing Talk To You! | The Art of Navigating Difficult Workplace Conversations Available on: Amazon Owl's Nest Books Shelf Life Books Visit our website: ineedtof-ingtalktoyou.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

