
Episode #59
Customer-Centric vs. Customer-Driven: How to Grow Your Business| Ideas by Mike™ EP59
Is your business customer-centric or truly customer-driven? On this episode of Ideas by Mike, host Mike Milligan sits down with organizational psychologist and author Dr. James Killian to break down why customer service isn’t enough . Discover actionable strategies to build compounding trust, prevent customer churn, and ethically leverage AI without sacrificing human connection .


