
Episode #47
EP47 - Your Workflow Isn't Broken, It's Waiting for an Upgrade
In this episode, Gerjon sits down with Jim Moyle (Principal Product Manager for Windows Cloud (https://www.linkedin.com/in/jimmoyle/), stepping in for James while he's on holiday to unpack how combining a "second brain" with agentic AI has completely reshaped his day-to-day work over the past three months. Gerjon Mentions Chris Brear but that should be Dave Brear our guest from episode 40 (https://youtu.be/ZtI8kIfYTpY) The conversation covers: Windows 365 for Agents — a new flavor of Windows 365 built for AI agents (not humans) to log into and operate, complete with its own Entra ID identity, governance, auditability, and a real-time WebRTC observability feed so you can watch — and step into — what an agent is doing. Why "computer use" beats MCP sometimes — Jim explains when driving mouse, keyboard, and the accessibility tree directly is more practical than hunting for (or trusting) an MCP server, especially for one-off tasks or legacy apps with unreliable APIs. Consumption-based pricing — a pay-per-hour model for agent VMs, plus a real demo: 3,500 lines of legacy PowerShell for app packaging replaced by a 12-line agent instruction set, with better resilience to change than a brittle script. The Second Brain workflow — how getting context, audience, and constraints right up front (before going agentic) drastically cuts hallucination, and why Jim treats it as the essential foundation before automating anything. What it actually costs — Jim breaks down his own token usage (216 million tokens/month, ~95% cached) to land on a real-world estimate of roughly £80–90/month. Why EUC teams are made for this moment — Jim's case for why end-user computing professionals already have the security, compliance, and workflow skills to own the agentic AI wave inside their organizations, and how to get started. 00:00 Introduction to Jim Moyle and AI Workflow Revolution 01:19 Jim's Journey into AI and Workflow Transformation 02:33 How Windows 365 for Agents Works 03:38 Scaling and Security in AI Workflows 05:34 Controlling and Observing AI Agents in Action 06:29 Unlocking Applications Without APIs 07:47 Error Handling and Human-in-the-Loop 09:37 Identity and Security for AI Agents 11:23 Error Reporting and Troubleshooting 12:49 Scaling and Cost Models for AI Agents 14:01 Getting Started with AI and Second Brain 15:29 Integrating Second Brain with Agentic Workflow 19:35 Enhancing Focus and Productivity with AI 22:58 Cost of Maintaining a Second Brain 26:09 The Role of EUC Professionals in AI Era 29:28 Adoption and Use Cases of Windows 365 for Agents 31:21 Automating App Packaging with AI 32:04 Resilience and Fault Handling in AI Workflows 33:21 Testing and Scaling AI Instructions 34:12 Getting Started with AI for IT Professionals 36:22 Final Thoughts and Future Outlook resources Windows 365 for Agents - https://www.microsoft.com/en-us/security/business/endpoint/endpoint-manager Starting with windows 365 for agents: https://www.microsoft.com/en-us/windows-365/agents#Get-started playing around with Windows 365 agents: https://learn.microsoft.com/en-us/microsoft-copilot-studio/use-cloud-pc-pool Second Brain Methodology - https://fortelabs.co/blog/second-brain/ or https://www.gerjon.com/?p=1819 Support the show

