IN-the-Know

IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how YOU can benefit from their experience and INsight.

IN-the-Know is a business podcast hosted by The Institutes CPCU Society, with 100 episodes on record and a Required Pod Score of 80.

The Institutes CPCU Society hosts IN-the-Know, a business show with 100 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  IN-the-Know

  Claims to Product Management with Jared Roberts

  Sep 23, 202623 min

  Jared Roberts is the AVP of Underwriting Operations at Risk Point with 20 years of hands-on experience spanning commercial & personal lines pricing, underwriting, and claims. A lifelong learner, he has earned the CPCU, API, AIC, and CASA designations and shares his expertise as a consulting author for IRMI. Today, Jared joins Chris Hampshire on In The Know for a look at Jared's career path, his thoughtful approach to changing roles, and his involvement with the Emerging Leaders Committee of the CPCU Society. Key Takeaways ● Jared's insurance career journey started with rental cars. ● Major appealing features of the insurance sector. ● Claims as an ideal training ground. ● Advancing from analyst to product manager. ● Questions to ask when considering a career move. ● The value of earning designations. ● The impact of technology on the operations sector, personal lines, and commercial lines. ● Jared's involvement with the CPCU Society. ● Advice to anyone who is interested in joining a committee. ● Why insurance? Jared has an exciting answer. ● A five-year look to the future of the industry. ● Jared's advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org . Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "As soon as I started in claims, I could see that I was doing good for people." ● "Insurance doesn't only provide a societal good; it provides jobs for people." ● "A lot of people in my career have taken a chance on me, and I have the moral responsibility to pass that on through the CPCU Society." ● "I wish I had gotten involved with CPCU designations a lot earlier than I did."

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  IN-the-Know

  Storytelling as an Insurance Career Tool with Rena Strohmeier

  Aug 12, 202629 min

  Rena Strohmeier is the Underwriting Manager at Wawanesa Insurance and a San Diego State University faculty lecturer, teaching insurance and risk management classes. She is a member of the Executive and Leadership Council of the CPCU Society, and holds CPCU, AIC, and AINS designations. Here, she joins Chris Hampshire on In The Know for a conversation about working for a California-only insurer, global insurance interests, and insurance careers for women and offerings for underserved communities. Key Takeaways ● Rena's career path started in auto theft. ● Underwriting or claims? CPCU helped determine Rena's decision. ● Insights into personal lines. ● Why insurance? Rena shares her personal answer. ● Women In Leadership offerings. ● Rena's involvement with the CPCU Society. ● Rena's role as guest lecturer at San Diego State University. ● The current state of the California insurance industry. ● A five-year look to the future of the industry. ● Rena's advice to her early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org . Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "The partnership between underwriting and claims is a very good one that we should think about more in the industry." ● "Women — there is a space for you in this industry." ● "If you know what you're passionate about, reach out, and someone can help connect that to insurance." ● "The possibilities and probabilities of success and building generational wealth and creating a legacy, I'd say, are greater in insurance than any other industry out there."

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  IN-the-Know

  AI in Insurance and the Power of People with Lou Bonanno

  Jul 29, 202626 min

  Lou Bonanno is the AVP of Property Underwriting at Arch Insurance Group, where he is responsible for portfolio management and analysis, program data feeds, corporate and business unit reporting. He also serves as the business unit representative to the Data Transformation Team. He has held positions in claims, premium audit, accounting, consulting, and ceded reinsurance. Lou is an active volunteer of the CPCU Society, currently serves in the New Jersey Chapter and previously on the Publications Committee and Technology and Innovation Committee. Here he joins Chris Hampshire on In The Know for a conversation about innovation and technology in insurance. Key Takeaways ● Lou's insurance career started with personal lines. ● Questions to ask yourself before pivoting. ● Questions to ask others to enhance learning. ● Lou's decision to earn designations and his MBA. ● The role of AI in today's industry. ● Data and technology in the insurance sector. ● Current and future abilities and applications of AI. ● Addressing the talent gap with AI. ● Lou's advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org . Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "I look for career opportunities that I wouldn't have in my current role." ● "Being curious and willing to ask questions will get you a lot further than making believe you do know." ● "No matter where I go in the industry, AI is going to be a huge portion of it." ● "I wish I had known the importance of people and connections earlier in my career."

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  IN-the-Know

  Special Episode: Ask the Expert: All About Space Insurance with Richard Parker

  Jul 1, 202629 min

  Richard Parker is the Chairman at Applied Underwriters Aerospace, LLC, where he runs the space team. He recently joined Chris Hampshire for a special episode of In the Know: Ask the Expert, which features their conversation about the structure of space insurance, recent explosions, the typical claims process, and a host of other questions from a live audience. Key Takeaways ● The structure of space insurance. ● Recent changes in space insurance underwriting. ● Challenges of insuring smaller spacecraft. ● Geosynchronous Earth Orbit characteristics. ● What type of space-specific coverages would Jeff Bezos have? ● Are space insurance products carrier-direct? ● How can an industry professional get hired into space insurance? ● Do captive insurance companies work with space insurance? ● How can space insurance be priced profitably and competitively? ● Is the space insurance economy a growing market? ● Was the recent explosion accurately depicted in the media? ● What does the claims process look like? ● Are there separate coverages for workers' comp and third-party liabilities? ● Will space tourism create new opportunities for space insurance? In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org . Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "Space insurance is unique because it doesn't have a lot of loss history." ● "Space insurance offers a worldwide opportunity with offerings to the entire commercial space industry." ● "The space insurance market is efficient and good for clients, but it can be extremely difficult to price." ● "It's absolutely fascinating to work on a space insurance claim." ● "Any growth in space is an opportunity for space insurance."

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  IN-the-Know

  Insurance Leadership and the Power of Culture with Pat Gallagher

  May 20, 202620 min

  J. Patrick Gallagher, Jr., is the Chairman of the Board and Chief Executive Officer at Gallagher. He began his career as an intern in 1972, worked his way to Chief Executive Officer, and, in 2006, was appointed Chairman of the Board. In 2003, Mr. Gallagher joined the board of trustees of The Institutes. In this episode of In the Know, Chris Hampshire and Pat discuss his successful career, his perspective on where the insurance industry is today, and where it is heading in the future. Key Takeaways ● Pat's successful career started with a fire and an internship. ● The definitive culture at Gallagher. ● Attributes of desirable acquisitions. ● Pat's message to anyone considering a career in insurance. ● The number one attribute of a successful leader. ● Questions Pat asks himself when making big decisions. ● A five-year look to the future of the industry. ● Pat's advice to his early-career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org . Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "Culture is the most important attribute to success or failure." ● "Insurance is the greatest business on the planet." ● "Anyone can find a way to have a positive influence in the insurance industry."

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