
Episode #21
Finding Growth Inside Your Agency
<p>In this episode of Insurance Leaders Lab, I sit down with Kelly Donahue-Piro, founder and president of Agency Performance Partners, for an honest conversation about what many agency owners and teams are facing right now: service pressure, staffing challenges, burnout, soft market, and the constant need to do more with less. </p><p>Her message is simple: before chasing more growth, agency leaders need to focus on opportunities inside their agency.</p><p>A major theme in this conversation is efficiency. Kelly outlines practical ways agencies can reduce chaos, including improving first-call resolution, documenting while the client is still...






