Episode #7
Beyond the Systems: Building a Practice That Works
What makes a dental practice truly work—not just on paper, but for the people inside it? In this episode of It Comes in Pints, Greg sits down with Kim Bates, dental practice management coach with GG Practice Coaching and Development, to talk about the systems, leadership, and relationships that shape a successful practice. Drawing on more than two decades in dentistry, Kim shares what she has learned from her time as an office manager, Seattle Study Club coordinator, and practice coach. She and Greg explore why written systems matter, where practices commonly struggle with scheduling and HR, how to hire and onboard more intentionally, and why even the best processes can fall short without a healthy team culture. They also discuss creating memorable patient experiences, empowering office managers, building genuine relationships, and what practice owners should consider when deciding whether coaching is right for them. It’s a practical conversation about creating a practice that runs better, communicates better, and ultimately feels better—for doctors, teams, and patients alike.
