Episode #17
Building an Enterprise AI Strategy for Real Results
AI agents, Agentforce, Salesforce, data strategy, andenterprise AI are quickly becoming priorities for business leaders but many organizations are still asking the same question: where do we start? In this special episode of Let’s Talk Business Transformation , Issy Coleman , Sales Director at OSF Digital, speaks with Dev Sharma , Principal AI Solution Engineer, Salesforce, about how companies can move beyond AI hype and start building real business value with Salesforce AI and Agentforce. The conversation covers how businesses are applying AIacross the front, middle, and back office, and why the most valuable use cases are often the practical, operational ones that remove manual effort and improve decision-making. Dev also explains why a successful AI strategy must be built on the right data strategy, and why prioritization matters more than budget or bandwidth. Key topics · AI hype vs. real business value Salesforce AI and Agentforce use cases · Enterprise AI strategy and digital transformation · Where companies are finding ROI with AI today · Why AI strategy must start with the right data strategy · Agentforce, autonomous agents, and workflow integration · Customer service automation, case deflection, and AI agents · Revenue generation through cross-sell, upsell, and personalization · AI governance, trust, security, authentication, and observability · Why prioritization is a bigger barrier than budget or bandwidth · The role of Salesforce partners in scaling AI safely · Multi-cloud expertise and end-to-end AI implementation · Moving from “AI powered” to “outcome driven” transformation Chapters (1:45) AI hype vs. reality: where businesses are finding real value (3:06) Why there is no AI strategy without a data strategy (4:08) What makes Agentforce exciting for enterprises (4:59) Why trusted partners are critical for safe AI deployment (06:52) Unlocking iterative value across sales, service, marketing, commerce, and back office (08:40) Why cross-industry expertise matters in AI transformation (10:12) Lightning round: AI in 2026, prioritization, transformation, and buzzwords Further reading on the topic 1. Overcoming AI Innovation Abandonment: Moving from Traditional Multi-Cloud Projects to Outcome-First MVPs 2. This Is Not Another Technology Cycle: An Executive Point of View on the Agentic Enterprise 3. From Pilots to Pattern: The Operating Model for the Agentic Enterprise If you found this useful, follow the podcast so you don’t miss the next episode. Watch on YouTube Subscribe and watch our bi-weekly episodes plus bonus clips at: https://www.youtube.com/playlist?list=PLKtuEeZWpLRwSDMrE1eiS2-8JMYzIEyWI
