Live Chat with Jen Weaver

Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.

Live Chat with Jen Weaver is a business podcast hosted by Jen Weaver, with 24 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Jen Weaver hosts Live Chat with Jen Weaver, a business show with 24 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Live Chat with Jen Weaver

  Beyond Christmas: Managing the Holidays on Global Teams | Episode 24

  Nov 25, 202535 minS0

  <p>This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.</p><p>The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful.</p><p>In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating December. They cover how to ask your team what they actually ob...

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  Episode #23

  Coach Rios’ Support Report Gets Value from Customer Noise | Episode 23

  Oct 28, 202537 minS1

  <p>This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.</p><p>What does it take to turn everyday customer conversations into insights that guide the whole business?</p><p>In this episode of Live Chat with Jen Weaver, I sit down with Andrew “Coach” Rios, a veteran support operations leader with more than 25 years of experience at startups, scaleups, and Fortune 100s. From Cisco to Fitbit, Coach Rios has built support reports that don’t just capture numbers, they tell the story of what’s really...

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  Episode #22

  Leading Through Layoffs: Building Teams When Budgets Shrink | Episode 22

  Oct 14, 202536 minS1

  <p>This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.</p><p>What happens when budgets shrink, layoffs ripple across the industry, and leaders are asked to do more with less? </p><p>This week on Live Chat, I sat down with  Alisha Joseph, founder of Savvy Service Pro and creator of the upcoming AI coaching tool Savvy Edge, to discuss how leaders can navigate change while remaining authentic.</p><p><b>Here’s what you’ll take away from this conversation:</b></p>How to str...

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  Episode #21

  From Boring to Brilliant: Raising Energy on Virtual Calls | Episode 21

  Sep 30, 202546 minS1

  <p>This podcast is sponsored by Supportman which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.</p><p>Ever leave a virtual meeting wondering why it felt flat, even though the content was solid?<br/><br/>In this episode, I’m joined by <b>Anders Boulanger</b>, founder and CEO of Engagify and author of Engage First (coming October 7). Anders is a magician-turned-keynote speaker who helps leaders turn everyday interactions into engaging experiences. After devouring the book on a plane, I could not wait to dig in with him.<br/><br/><b>...

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  Episode #20

  Conquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20

  Sep 16, 202532 minS1

  <p>This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.</p><p><b>“Consistent quality review, I think, is better than no quality review.”</b></p><p> That’s the principle that guided Stacy Justino, Product Support Manager at PetDesk, when she launched a brand-new QA program for veterinary support in just weeks. Drawing from her experience at companies like Wistia and Loom, Stacy created a lightweight system her team actually enjoys and that she can sustain over time.</p><p><b>In this episode, we cove...

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