
Episode #4
Where employee experience takes flight with Maruchy Cantu
How do you build a unified, people-first culture across tens of thousands of workers—many of whom don't even sit on your direct payroll? In this episode of the Love Your People Podcast, Maruchy Cantu, Executive Vice President at DFW International Airport, shares her inspiring journey from leading HR in private-sector powerhouses like PepsiCo, Frito-Lay, and UPS to driving culture across DFW Airport's 27-square-mile campus. Maruchy unpacks how DFW established its #OneDFW framework, launched an aspirational 5-pillar Employee Promise, and proved that caring for the extended employee experience directly powers a 4-time award-winning customer experience. She also details DFW’s approach to AI innovation, dedicated change management, and continuous reskilling as they prepare for a $12.5B expansion and 100 million annual passengers. Don’t miss future episodes! Join our community at https://www.itagroup.com/insights for insights and tools to grow as a people-first leader. Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes. Resources from this Episode Learn more about DFW International Airport https://www.dfwairport.com/ Explore ITA Group's Employee Experience Insights https://www.itagroup.com/insights Credits Theme Music DPMusic from Pond5.com Produced by ChatWithLeadersMedia.com See omnystudio.com/listener for privacy information.






