
Episode #3
25 Years of Sales Leadership rewritten by AI - Jeremy Radcliffe on balancing human touch and automation in Sales
Jeremy Radcliffe has led revenue teams for over 25 years. Long enough to have watched several waves of "the next big shift" come and go. In this episode, we dive into what’s actually different about this current shift and the AI era. Jeremy walks through three ways AI is reshaping the CRO role: workforce design questions that barely existed a few years ago, product and revenue converging as product usage data becomes a better predictor of growth than CRM activity, and the CRO increasingly operating as a change leader rather than a pure sales manager. He's candid about where AI has genuinely changed his own day-to-day thinking, and equally candid about which parts are just hype and won’t stick in the long run. Episode Chapters 02:15 - The evolving role of CRO in the age of AI 05:30 - AI’s impact on day-to-day operations 07:30 - Navigating AI hype vs reality 11:00 - Balancing automation and human touch 12:30 - The future of SDRs in an AI-driven world 24:00 - Lessons from a fractional CRO Continue listening… Make sure you listen to Natalie Johnson on what it really takes to win in the US Enjoyed today's episode of Making The Grade? If you took something valuable from the episode, we'd love for you to... ✔️ Leave us a rating and review on your favourite podcast platform. ✔️ Share your ideas or guest suggestions with us at podcast@scalewise.com ✔️ Stay in the loop with the latest from Making The Grade and ScaleWise by following us on LinkedIn or YouTube . See you again next week!





