Episode #83
Ep 83 | Pratiksha Tewari
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Pratiksha Tewari , Senior Customer Success Manager at Tars, a platform for building conversational AI agents. With a background in field operations and Salesforce implementation, as well as experience as a certified Scrum Master, Pratiksha shares how she approaches Customer Success when every customer's definition of success is different. She discusses running onboarding like product sprints, measuring customer health across multiple funnel stages, and why undercommitting and over-delivering remains one of her most important habits. What You’ll Learn: ☑️ What Tars does and what the CSM role looks like across diverse use cases ☑️ How Pratiksha balances strategy and execution across a varied book of business ☑️ What effective onboarding looks like when building a conversational AI agent ☑️ Why customer health varies by use case and how to measure it across the funnel ☑️ What the operational infrastructure behind CS at Tars looks like ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us
