
Episode #424
Rooms I Had No Business Being In with Ethan Giffin
What if the people who change your life are the ones who put you somewhere you have not earned yet? In this episode, Ethan Giffin, founder and CEO of the B2B eCommerce Agency, shares how losing every penny on a failed nightclub in his early twenties led to a chance encounter at a bar that relocated him, employed him, and changed his career trajectory entirely. Ethan now helps mid-market manufacturers and distributors build private buyer portals and open digital revenue channels that did not exist before. This conversation covers why customers quietly quit rather than slam the door, why he reports back to everyone who gives him advice, and what happened when he realized he had let himself get stuck. [00:05:54] What He Does and Who He Serves Founder and CEO of the B2B eCommerce Agency Helps manufacturers and distributors build private buyer portals Clients arrive either not knowing where to start or frustrated their portal underperforms Moves organizations off spreadsheets, Post-it notes, phone calls, and text message orders [00:08:01] You Cannot Be Amazon, But You Must Think Like Them Amazon has more innovation in an hour than a $100 million manufacturer may have in a decade The average 23-year-old graduate was five years old when the iPhone launched Soon that person becomes the director of purchasing Roughly 80% of B2B buyers want a direct-to-consumer style buying experience [00:09:30] What Inspires Him Started as a DJ in the 80s and 90s and learned desktop publishing to make flyers That led to building websites and eventually falling in love with ecommerce Loved being able to buy a penny ad, drive the click, and watch the transaction fire The mix of technology, psychology, and direct response is what hooked him [00:10:27] The Pivot into Manufacturing Existing direct-to-consumer clients kept asking for wholesale ordering systems Those projects blend CRM, technology, psychology, and sales The agency was already well set up to deliver them Pivoted significantly into that focus over the last 18 months [00:11:29] The Backstory His father brought home an Apple computer when he was in fourth or fifth grade Fell in love with computers, graphic design, and marketing An uncle in the Sears executive training program flew around the country in suits Ran yard sales for his grandmother and learned to negotiate over 25 cent items [00:13:30] Client Impact: Opening a Revenue Channel That Did Not Exist Pushes organizations to run 10 to 15% of top line revenue through the digital channel A call center order can cost $50 to $70 once every manual touch is counted An ecommerce order might cost around five dollars Some clients hit five or six million dollars in orders very quickly [00:15:00] Why Activation Matters More Than Building Has heard horror stories of million dollar builds that sold only $150,000 to $200,000 Pilots the system with a small set of customers first Then activates the entire customer base to place first orders The target is 10% of revenue flowing through within 18 months of launch [00:15:53] Quiet Quitting by Customers Longtime clients rarely slam the door; they drift Friction builds slowly until buying elsewhere becomes easier Ethan has watched it happen inside his own business with vendors Buyers now expect transparency on stock, warehouse location, and shipping [00:17:02] The Five Cent Bag Story A Baltimore grocery store carries the specific pepperoni he wants for homemade pizza Their self-checkout cannot process the five cent bag surcharge without staff intervention An employee has to scan a card and unlock a cabinet just to hand over a bag A joyful purchase became something he now dreads [00:20:08] The Relationship That Changed Everything: Neil Grew up in a small town about 70 miles outside Baltimore Opened a nightclub in his early twenties, lost every penny when it closed Ran into an old friend at a bar the night before Thanksgiving Neil got him hired, moved him to Baltimore, and put him up in corporate apartments [00:21:17] Ron Germack and the Rooms He Should Not Have Been In Ron was Neil's boss and a VP at Aerotek, a multibillion dollar company He was the fifth employee hired there many years earlier Took Ethan on trips during the early internet heyday Brought him into conversations at 24 and 25 that he had no business being in [00:22:28] Why He Always Reports Back He is not needy when he asks for someone's time He wants a sounding board and an answer to what he might be missing He always circles back to tell them how the advice played out People appreciate knowing the impact their time actually had [00:23:00] Gary Salzman and the First $100 Steak Dinner Met Gary at a random DJ convention as a young man Gary was one of the top agents in music production and DJing at the time He invited Ethan into a cab to keep the conversation going That led to a steak dinner and a room he never expected to be in [00:25:16] Client Impact: The Hard Conversation Recently met an entrepreneur stuck for three or four years Told him directly he did not have a viable business as it stood Either move it forward or move on to something else Gave him specific gaps to fix and a book to read before coming back [00:26:23] Admitting He Got Stuck Transitioning from an in-person office to fully remote left him isolated post-COVID He stopped talking to people and meeting people Joined Entrepreneurs' Organization about 18 months ago Realized he had let himself get stuck in a room [00:27:20] Traveling for the Company Versus Traveling for Yourself Attended industry events as a thought leader or in a sales capacity Those trips were for the company, not for him COVID ended many of the events he used to recharge with annually Joined EO specifically because it exists for the entrepreneur, not the business [00:28:30] Building the Room He Wanted Runs a flagship event each spring called the B2B eCommerce Summit Invite only, 30 people, for heads of marketing and IT at manufacturers and distributors Built it because trust is eroding in an all online, all AI world You have to create spaces for learning and for trust [00:30:08] Where AI Helps and Where It Does Not As an entrepreneur with ADHD, AI helps him organize thoughts and communicate clearly It acted as a sounding board for the themes in his book The agency uses it to analyze data and enrich online catalogs But you should not be writing your wedding vows with ChatGPT [00:32:04] Where to Find Him His book is Closing the Digital Revenue Gap It covers 10 revenue blind spots costing companies more than they think Free copies available at b2becommerceagency.com Also active on LinkedIn under Ethan Giffin KEY QUOTES "Quiet quitting basically is the concept. There wasn't some big slamming of the door. Over time we just slowly started buying from other people where it was easier." - Ethan Giffin "When somebody gives me time of theirs, I like to report back. Let me tell you how this advice you've given me has helped me to evolve and grow." - Ethan Giffin "People are generous with those that are generous with them." - Ethan Giffin CONNECT WITH ETHAN GIFFIN Website: https://www.b2becommerceagency.com LinkedIn: https://www.linkedin.com/in/ethangiffin Email: ethan@groovecommerce.com Thanks for tuning in! If you liked my show, please LEAVE A 5-STAR REVIEW, like, and subscribe! Find me on: Apple Podcasts | Spotify | iHeart Radio | Stitcher






