
Episode #266
Systems, Not Symptoms, with Mark Alston
‘Human error’ might be the most expensive phrase in safety, because it ends the conversation exactly where it should begin. In this episode, Mark Alston explains why investigations so often treat symptoms and miss the system underneath. We talk through ‘work as normal’, why superficial findings only fix one worker or one machine, and a practical method for reaching systemic risk, including why you should interview leadership for a near-miss, and why the analysis timeline doesn't belong in the report. Who should listen Safety managers, investigators and operations leaders who want their investigations to deliver more than a tidy report, and anyone curious about systems thinking and Safety II in practice. New episodes regularly. Subscribe and leave us a review, it helps other safety professionals find us.

