New York's Business Podcast
Customer Service Might Be Your Biggest Growth Opportunity | Blinksoft
Most businesses spend a lot of time thinking about how to get more customers.But what happens once the customer actually calls, texts, walks through the door, or interacts with your team?On this episode of The New York Business Podcast, I sat down with Filippo Bellia, co-founder of Blinksoft, a Long Island-built software company helping businesses better understand the conversations happening between their employees, prospects, and customers.Filippo and his team are using AI to analyze those interactions, identify opportunities, improve sales and service, and ultimately help businesses create a better customer experience — without simply replacing the human being on the other end.But this conversation went far beyond software.We talked about why word of mouth shouldn't be left to luck, building a company culture where employees think like owners, what separates a good salesperson from a slimy one, how to cold call effectively, why business owners need to learn to love change, and what Filippo learned after scaling Blinksoft too quickly.We also get into something that doesn't get talked about enough: the small interactions customers remember.Sometimes the businesses that win aren't doing anything revolutionary. They simply answer the phone better, remember someone's name, solve a problem faster, or create an experience worth telling someone else about.From starting with a folding table to building a team of around 86 people, Filippo has learned a lot about sales, leadership, customer service, culture, and scaling a company.This was a great conversation for any business owner trying to build something that grows without losing the human side of the business. #NewYorkBusinessPodcast #Blinksoft #LongIslandBusiness #Entrepreneurship #CustomerService #Sales #BusinessLeadership #SmallBusiness #ArtificialIntelligence #BusinessGrowth
