OPS Unfiltered

In e-commerce companies, we often only focus on the revenue milestones, the viral marketing, and the exits. Operations and the struggles of operators are often forgotten once a company has already achieved success. On the podcast, we interview the scrappy operators behind the scenes that were hacking software together, reacting to a viral marketing push, struggling to deliver for the Q4 rush, dealing with a botched implementation, etc.

OPS Unfiltered is a business podcast hosted by Luminous, with 57 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Luminous hosts OPS Unfiltered, a business show with 57 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #57

  Luminous Product Update - Q2 Updates Part 1

  Jul 21, 202613 min

  Six months. Countless updates. One power-packed episode. Jared Ward and Billy Bush break down the biggest Luminous product updates from Q2, covering everything from smarter purchasing and automated landed costs to an all-new co-manufacturing module, bills with three-way matching, MCP integration, and a brand new PIM tool. Meet Jared Ward & Billy Bush Jared Ward is the founder and CEO of Luminous. He built the platform from the ground up after living the pain of fragmented ops firsthand as a DTC founder and sourcing executive. Equal parts product visionary and operator, Jared brings the big-picture perspective to every product update. Billy Bush is Luminous's lead product strategist with over a decade of experience turning complex supply chain problems into clean, intuitive tools. Billy is the guy who makes sure what gets built actually works for the people using it.

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  Episode #56

  Why Shopify Brands Break When They Enter Retail (And How to Fix It)

  Apr 20, 202645 minS0

  <p>Paul Tittel and Chris Brunelli, founders of Surpass, explains on OPS Unfiltered why Shopify-native brands often break when transitioning from D2C "cowboy" freedom to the rigid, structured world of retail wholesale. They expose the "Copy and Paste Olympics" that plagues brands trying to jerry-rig D2C tech for EDI requirements, leading to costly chargebacks and operational gridlock. By pulling back the curtain on the predatory "Fear, Uncertainty, and Doubt" tactics used by legacy incumbents, Paul and Chris provide a roadmap for seven-figure brands to automate their wholesale distribution using modern architecture. </p><p><b>Meet Paul Tittel </b></p>...

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  Episode #55

  The Shopify App That Eliminated 3,000 Monthly Support Tickets Overnight

  Mar 30, 202640 minS0

  <p>Jared Ward sits down with Hamish McKay, the 23-year-old CEO of OrderEditing.com, to discuss how 1,400+ brands are automating the "messy" post-checkout experience. Hamish explains the specific 15-minute window after a customer hits "buy" where brands either lose thousands to support tickets or gain thousands in net new revenue. They dive into the controversial debate over self-service cancellations, the "prisoner's dilemma" of fundraising, and why some $40M brands are out-profiting $100M giants by keeping their tech stacks and teams intentionally lean. Whether you’re trying to scale to nine figures or engineer a high-profit exit, this conversation provides a ta...

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  Episode #54

  Brands Went Bankrupt Because of THIS

  Mar 10, 202641 minS0

  <p>Jared Ward and Blair Forrest (AMZ Prep), break down the logistical failures of the "messiest Q4" in Amazon's history, where oversold AWD capabilities and frozen inventory led to massive losses and even bankruptcies. They talk about the "prisoner’s dilemma" of placement fees versus freight costs, revealing how floor loading and consolidation can slash shipping prices while maintaining a 2-day Prime experience. By exploring why omnichannel brands must move toward a centralized "cockpit" view of inventory, this conversation provides a tactical playbook for high-volume operators who need to diversify their risk and keep their supply chain from becoming a "de...

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  Episode #53

  December Luminous Product Update

  Feb 23, 20265 minS0

  <p>Jared and Billy wrap up 2025 with a massive set of foundational updates for Luminous. In the December Product Update, Jared and Billy reveal:<br/><br/>- AI-Generated Automations: Build and test workflows using plain English.<br/>- UOM Scan-to-Receive: Support for cartons, sleeves, and multi-packs.<br/>- Recoverable Stock Views: See what inventory can be reclaimed from wholesale packs.<br/>- Pick-to-Ship Automation: Only release orders to ShipStation once picking is 100% complete.<br/>- FIFO & API Upgrades: Import layered cost data and manage BOMs via the API.<br/><br/>Stop the manual work and start scaling with Luminous. ✨</p><p>...

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