
Episode #10
S3: Episode 10: When Trust Is Broken
In Season 3, Episode 10, When Trust Is Broken, Nichola and Carl are joined by funeral director David Knowles to reflect on the sentencing of convicted funeral director Robert Bush. At the heart of this conversation are the families affected and the extraordinary courage they have shown in demanding answers and accountability. We consider what this case means for the funeral profession, the urgent questions it raises around standards and regulation, and the work now needed to rebuild public trust. If something positive can emerge from such a deeply painful case, it must be meaningful change: stronger regulation, greater transparency, better-quality care and an industry determined to ensure that every family—and every person who has died—is treated with the dignity and respect they deserve. This is a heartfelt, difficult and deeply human episode. It would have been easier to stay silent, but you know that's not us. We promised you we'd tackle the tough conversations and that's exactly what we'll keep on doing!

