Owner's Roundtable

Every successful business has a story that didn’t make it into the press release. Join host Jeff McLarty as he sits down with business owners who’ve been in the trenches—building, scaling, failing, and fighting their way to success. Each episode of Owner’s Roundtable dives deep into the moments that matter: the decisions that changed everything, the failures that taught the hardest lessons, and the operational strategies that actually moved the needle. This isn’t about inspiration—it’s about implementation. It’s about learning from people who’ve already made the mistakes so you don’t have to.

Owner's Roundtable is a business podcast hosted by Jeff McLarty, with 15 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Jeff McLarty hosts Owner's Roundtable, a business show with 15 episodes published.

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  Owner's Roundtable

  BONUS: The Origin of Owner's Roundtable (And Where It's Headed Next Season)

  Jul 15, 20264 min

  Jeff steps away from the host chair this week to talk about why he started the podcast, and what's ahead when it returns in September. He talks about the peer group of business owners that inspired the show, and why sitting across from someone who understands the weight of ownership taught him some important lessons in his own journey. Looking ahead, learn how the show's lens is widening. Alongside more owner conversations, expect deep dives with subject matter experts on topics like marketing, leadership, cash flow, and mental health. Thanks to this season's guests for trusting us with their stories, and to everyone listening for making this season worth doing. Enjoy your summer and we’ll see you in September. And if you have a topic you'd like to see covered, let us know here: https://focalpointedmonton.com/contact/ About the Host Jeff McLarty, owner of Focal Point Edmonton, is an operational planning strategist and team training specialist who helps business owners get to the root cause of what's holding their business back. Drawing on real-world experience and a deep library of resources and strategies, Jeff builds tailored solutions that move clients toward their vision faster and more effectively. Looking for tools and support growing and managing your business? Website: https://www. focalpointedmonton.com Jeff's LinkedIn: https://www.linkedin.com/in/jeff-mclarty-16a0b225/ Vision to Execution Scorecard: https://vision-to-execution.scoreapp.com/

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  Episode #13

  Joy as a Business Strategy: Creating Unforgettable Customer Experiences with Amanda Chin

  Jun 22, 202631 min

  How do you turn a dental appointment into an experience people genuinely enjoy? In this episode of Owner's Roundtable, Jeff McLarty sits down with Amanda Chin, Owner of Norwood Dental — a two-location dental practice in Edmonton she co-owns and runs with her husband, Dr. William Chin. Amanda comes from outside dentistry entirely, running the business and operations side with a perspective shaped more by hospitality and experience design than clinical practice. Amanda has spent years observing what makes people want to be somewhere and translating that into a dental context. She thinks carefully about every point of contact a patient has with the business, from the waiting room to the chair to what happens after they leave. The result is a practice that has built its reputation almost entirely on how it makes people feel, in an industry where most businesses compete on clinical credentials alone. What you will learn in this episode Every market is saturated. Amanda's argument for why that is actually beside the point. The experience is the only thing a patient can evaluate after an appointment. How Amanda built a business model around that fact. Why getting a team to deliver a culture of surprise and delight is harder than building the culture itself, and what Amanda did when her best idea met immediate resistance. What restructuring from 30 direct reports to four actually changed, and why meaningful leadership requires a number you can personally manage. Why Amanda looks to hospitality and restaurants rather than other dental clinics when she wants to improve her practice. How community presence before a first appointment changes the relationship a patient has when they finally walk through the door. About Amanda Chin Amanda Chin is the Owner of Norwood Dental, a two-location dental practice in Edmonton, Alberta. She co-owns the business with her husband Dr. William Chin and oversees all business operations, team development, and the experience systems that have become Norwood's defining quality. Active in the Edmonton community and passionate about making dental care accessible and genuinely enjoyable, Amanda has built a practice known as much for its culture as for its clinical care. Looking for tools and support growing and managing your business? Contact Jeff McLarty Website: focalpointedmonton.com LinkedIn: https://www.linkedin.com/in/jeff-mclarty-16a0b225/ Vision to Execution Scorecard: https://vision-to-execution.scoreapp.com/ Contact Amanda Chin Website: https://norwood.dental/ LinkedIn: https://www.linkedin.com/in/amanda-chin-yeg/ Sign up to get new episodes to your inbox: https://s8zsh.share.hsforms.com/2y-GeC0XOT5CllU620jMQAw Read more on the Focal Point Edmonton blog: focalpointedmonton.com/blog

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  Episode #12

  Exit Ready: How to Build a Business Worth Buying with Gil Poulin

  Jun 8, 202637 minS0

  <p>What would a buyer actually pay for your business, and do you know the answer before they do?</p><p><br></p><p>In this episode of Owner's Roundtable, Jeff McLarty sits down with Gil Poulin, Owner of The Affordable Business Partner. Gil has bought and sold 42 businesses of his own over 45 years and supported close to 200 others through the sale process. In this conversation they get into what actually determines whether a business sells, why most owners are looking at their own business from the wrong angle, and what it takes to hand something off in a way...

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  Episode #11

  Earning the Room: How to Lead a Team for the Long Game with Brendan Thompson

  May 25, 202623 minS0

  <p>What does it actually take to step into executive leadership at a company that was already running before you were born?</p><p><br></p><p>In this episode of Owner's Roundtable, Jeff McLarty sits down with Brendan Thompson, President of Bernie's Electric Supplies Ltd. Brendan is third generation at a company his grandfather founded in 1976, and has been President since 2023. They get into what the executive leadership transition actually looks like from the inside, how to bring change to an organization with deep roots, and what it takes to build a team that can carry a business into...

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  Episode #10

  Always Human in the Loop: What AI Can (and Can't) Do for Your Business with Matt McKeage

  May 11, 202635 minS0

  <p><br>What does it actually take to use AI well in a business, and how do you know when you’re just adding noise?<br><br></p><p>In this episode of Owner’s Roundtable, Jeff McLarty sits down with Matt McKeage, founder of Speaking is Code AI Consulting and StressMed Adaptive Mental Health Training. Matt spent years as a paramedic before moving into AI consulting and mental health training for first responders, two businesses built around making complex information accessible to the people who need it most. In this conversation, Jeff and Matt dig into what AI actually chan...

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