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business
Hosted by Chenelle Conquest · business · EN-AU · 76 episodes
Welcome to "Pet Industry Mentor," A podcast dedicated to the art and business of pet sitting. Join us as we delve into expert advice, share captivating stories, and explore the ins and outs of running a successful pet sitting venture. Whether you're a seasoned pro or just starting out, our podcast offers valuable coaching services and insights to help you thrive. Tune in for engaging discussions on pet care, business strategies, and the joys of working with animals. Perfect for anyone passionate about pet sitting and eager to learn from real-world experiences
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Signup to Generate a PitchPet Industry Mentor is a business podcast hosted by Chenelle Conquest, with 76 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
Chenelle Conquest hosts Pet Industry Mentor, a business show with 76 episodes published.
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Episode #74
Having difficult conversations with your staff is one of the most uncomfortable parts of owning a business, especially when you care about your team, want to keep the peace, and don’t want to be seen as the “bad boss.” But avoiding the conversation doesn’t make the problem disappear. More often than not, it allows frustration to build, standards to slip and resentment to creep into the business. In this episode of the Pet Industry Mentor Podcast, I’m talking about my own recent experience of finally addressing issues that had been bothering me for some time, and what happened when I stopped trying to keep everyone comfortable and started having the conversations that actually needed to happen. We talk about the difference between being kind and avoiding accountability, why your staff are allowed to be unhappy with feedback without that automatically meaning you’ve done something wrong, and why someone’s reaction to a reasonable boundary or expectation can tell you a lot. I also unpack something I think a lot of business owners need to hear: your job as a leader isn’t to prevent your staff from ever feeling uncomfortable. Your job is to communicate clearly, set reasonable expectations, address problems when they arise and protect the standards of the business you’re responsible for. Sometimes a difficult conversation leads to improvement. Sometimes it exposes a much bigger problem. Sometimes a staff member decides the expectations of the role no longer work for them. All three outcomes give you more clarity than months of walking on eggshells. If you’ve been rehearsing a conversation in your head for weeks, overlooking behaviour because you don’t want the confrontation, or finding yourself changing how you run your business because you’re worried about how one particular staff member will react, this episode is for you. In this episode: Why business owners avoid difficult staff conversations The difference between kindness and people-pleasing in leadership Why clear expectations are not unreasonable expectations What happens when small issues are allowed to build Why you can’t control how someone responds to feedback Having conversations based on facts rather than emotion Why documenting conversations matters What a staff member’s reaction can reveal Accepting that sometimes accountability changes the relationship Why protecting your business sometimes means being willing to have an uncomfortable conversation You don’t need to become cold, aggressive or overly corporate to lead your team well. You do need to be willing to say the thing that needs to be said.
Episode #73
There is a good reason the saying is ‘hire slow fire fast’ The wrong employee can cause financial and emotional strain that can take months to recover. I know because I’ve experienced it more than once If this episode hit home for you, reach out for a chat Instagram: @petindustrymentor www.petindustrymentor.com
Pet Industry Mentor
If you've ever said, "I've never needed marketing because all my business comes through word of mouth," this episode is for you. Don't get me wrong, referrals are one of the best compliments your business can receive. They build trust, create loyal clients and are something every business owner should strive for. But are they enough to keep your business growing? In this episode, I'm sharing why relying solely on word of mouth can quietly limit your growth, why being a great business isn't always enough if people can't find you, and the mindset shift that changed the way I look at marketing forever. We'll chat about: • Why word of mouth isn't a business strategy. • What new pet owners actually do when they're looking for a service. • The role Google plays in attracting new clients. • Why visibility matters just as much as reputation. • How referrals and marketing work together, not against each other. • Simple ways to make your business easier to find. Whether you're a groomer, trainer, pet sitter, dog walker, behaviourist or any other pet professional, this episode is a reminder that incredible businesses deserve to be seen. Because your next client can't book you if they don't know you exist.
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