
出國趣
91-1 你對公司&部門&小團體有多大的認同感?+ 小分享: 人生第一份工作的小圈圈 @~@"
Are you committed to your company or your team? Employees have overlapping identities at work. That’s a challenge for bosses Sep 10th 2026|4 min read Humans are conditioned to form allegiances extremely quickly, a type of behaviour sometimes called the “minimal group effect”. In a famous series of experiments, a social psychologist called Henri Tajfel found that you can divide strangers into groups on totally arbitrary grounds—how good they are at estimating the number of dots on a chart, say, or how much they like a certain type of abstract art, or even just on the basis of a coin toss—and they will immediately start to favour members of their own group when then asked to distribute rewards. If people are prepared to start dividing the world into “us” and “them” based on whether someone likes Mondrian, it’s no surprise that they form strong identities and loyalties based on where they go to work every day. One of the small diversions of office life is watching to see how quickly joiners start using the word “we” to refer to their new employer: it’s usually instantaneous and occasionally takes place during the interview. But if you work for a large enough company, you do not belong only to the organisation. You have “nested identities”: you are also a member of a department, and of a team within that department, and perhaps of smaller groups as well. These other in-groups can really matter. A research meta-analysis by Michael Riketta of the University of Tübingen and Rolf van Dick of Goethe University finds that on average employees identify more strongly with their work group than with their organisation. That ought not to be a huge surprise. Proximity, familiarity and shared routines bind people from a specific team together. Identities at work also depend largely on which department you are in. If you are at a staff event for Widget & Sons and a colleague asks what you do, you don’t say “I work for Widget & Sons” but tell them which group you work in. Identifying with a sub-group is not necessarily bad. It makes perfect sense for organisations to divide labour up among departments. A bit of friendly competition between teams can be useful. But a strong sense of group identity can also impede co-operation across the wider organisation. It becomes natural to blame the general uselessness of other departments if things go wrong. Budget allocations are framed as victories and losses. Information may well be hoarded in silos rather than shared. A paper by Jeanine Pieternel Porck of Oklahoma State University and her co-authors finds, for example, that a strong sense of group identification is associated with reduced understanding of an organisation’s strategy. For executives, therefore, the challenge is to reconcile strong bonds within teams with a sense of commitment to the organisation as a whole. An example from outside the office helps explain how to go about this. A long long time ago, when Manchester United was a dominant football club, a group of researchers wondered whether being a fan of the team would affect someone’s willingness to help a supporter of a rival outfit. Mark Levine of Lancaster University and his co-authors ran an experiment in which self-identified fans were first reminded of their allegiance to Man Utd and later encountered a jogger who deliberately slipped and fell in front of them. The participants were more likely to offer help if the stranger was wearing a Man Utd football shirt than if they were sporting a Liverpool one or a plain top. The thought-provoking part came next. The researchers ran the same experiment with another group of United supporters, but this time the participants were primed to think of themselves as fans of the beautiful game rather than of a specific club. Now, when they saw someone appear to injure themselves, they were equally likely to offer help to anyone wearing a football shirt, their own or Liverpool’s. It’s not a watertight experiment. Nor is it a heart-warming story: whatever happens, some poor soul in a plain top is left hurt and unaided. But it is an instructive one. Employees will naturally form in-group relationships with their closest team-mates. Bosses often have to work harder to ensure that people also feel like members of the wider organisation. That might mean making efforts to bring people from different teams into contact with each other, through project-based work or social events or the physical layout of the office. It definitely means explaining to members of departments how their work contributes to the health of the overall organisation. People are quick to divide into “us and them”. “Us and us” takes a bit more thought. ■ 你忠於公司,還是忠於團隊? 員工在職場中擁有重疊的身份認同,這對管理者的領導能力是一大考驗。 2026年9月10日|閱讀時間:4分鐘 人類天生具備極快建立陣營的傾向,這種行為有時被稱為「最小分組效應」(minimal group effect)。著名社會心理學家亨利·泰菲爾(Henri Tajfel)在一連串經典實驗中發現,即使根據完全隨機的標準將陌生人分組——例如估算圖表上點數的能力好壞、對某種抽象藝術的喜好程度,甚至只是丟硬幣——一旦要求他們分配獎勵,人們就會立刻開始偏袒自己組內的成員。 如果人們只因對方是否喜歡蒙德里安(Mondrian)的畫作,就準備好把世界劃分為「我們」與「他們」,那麼他們根據每天上班的場所建立強烈的身份認同與忠誠度,也就不足為奇了。辦公室生活的一大樂趣,就是觀察新進員工有多快開始用「我們」來稱呼新雇主:這種轉變通常是立竿見影的,有時甚至在面試過程中就已發生。 然而,如果你在一間規模夠大的公司上班,你所屬的絕不單單只有這家企業本身。你擁有「嵌套身份」(nested identities):你同時屬於某個部門、該部門裡的某個團隊,甚至更小的群體。這些部門與小團體(內群體)影響至關重大。圖賓根大學的麥可·里凱塔(Michael Riketta)與法蘭克福大學的羅爾夫·範·迪克(Rolf van Dick)在一項後設分析中指出,平均而言,員工對自己「工作團隊」的認同感,遠強於對「公司整體」的認同感。 這其實並不令人意外。近距離的接觸、熟悉感以及共同的工作日常,緊密地將特定團隊的成員凝聚在一起。此外,職場上的身份認同很大程度上取決於你所在的部門。如果在 Widget & Sons 公司的員工活動中,有同事問你是做什麼的,你不會說「我在 Widget & Sons 上班」,而是會直接告訴對方你在哪個部門或團隊工作。 認同次級群體未必是一件壞事。企業將勞動分工落實到各部門完全符合情理,團隊之間保持適度的良性競爭也大有裨益。然而,過於強烈的群體認同感也可能阻礙跨部門的合作。一旦事情出錯,自然而然就會歸咎於其他部門「總是不給力」;預算分配演變成非贏即輸的角力;資訊也極可能被困在各自的「組織氣蜂」(silos)中無法共享。奧克拉荷馬州立大學的讓寧·皮特內爾·波克(Jeanine Pieternel Porck)及其合作者在一篇研究論文中指出,強烈的團隊認同感往往與員工對公司整體戰略理解度的降低存在相關性。 因此,對企業高層而言,挑戰在於如何將團隊內部的緊密纽帶,與對公司整體的凝聚力相調和。一個來自球場外的例子有助於說明該如何達成這一點。很久很久以前,當曼聯(Manchester United)還是英超霸主時,一組研究人員很好奇:成為某一球隊的球迷,是否會影響一個人援助宿敵球隊支持者的意願?蘭卡斯特大學的馬克·萊文(Mark Levine)及其團隊進行了一項實驗,受試者皆為自證身份的曼聯球迷。在實驗中,研究人員先提醒他們對曼聯的忠誠,隨後讓他們目擊一名跑者在面前故意滑倒。結果顯示,如果受傷的陌生人身穿曼聯球衣,受試者伸出援助之手的機率,遠高於對方身穿利物浦球衣或素色上衣的情況。 意想不到的轉折出現在下一步。研究人員對另一組曼聯球迷進行了相同的實驗,但這次,受試者事先被引導將自己定位為「足球這項運動的熱愛者」,而非「特定球會的擁護者」。這一次,當他們看到有人似是受傷時,無論對方穿的是曼聯還是利物浦的球衣,他們提供幫助的機率完全相同。(這並非一個天衣無縫的實驗,也稱不上是個溫馨的故事:無論如何,那個穿著素色上衣的無辜受害者總是得不到援助。但這確實是一個極具啟發性的實驗。) 員工自然會與最親密的團隊夥伴建立同陣營的關係;而主管們則往往需要付出更多努力,來確保大家同樣覺得自己是廣大公司的一份子。這可能意味著要透過專案合作、社交活動或辦公空間的彈性規劃,來促成不同團隊之間的互動;這也絕對意味著必須向各部門成員說明,他們的工作是如何為整個公司的健康發展做出貢獻。人們總是能輕易劃分出「我們與他們」,但要打造出「我們與我們(大家都是自己人)」,則需要投入更多的巧思。 -- Hosting provided by SoundOn

