Episode #4
Miro’s former head of monetization on credits, scaling pricing experiments, and more | Akshay Sharma
In this episode of Thank You for Vibe Pricing, Chargebee's series on teams scaling AI monetization, we're joined by Akshay Sharma, co-founder at Morph Systems and a former pricing leader at Miro, Splunk, and McKinsey. Akshay shares instructive notes on: How every pricing choice informs user behaviour (featuring a story on why Miro originally instituted a five-seat minimum on a paid plan and removed it post product-market fit), a framework for assessing why pricing based on usage is the right answer for most companies today, how differently Splunk and Miro each navigated the shift towards pricing based on consumption, the necessary frictions of the emerging credits model, a systems view on running effective pricing experiments, a case for low-margin business models, why he sees an AI monetization future where “you would literally be changing your price per second, as if you’re selling a commodity,” and much more. Chapters: 00:00 - Episode intro 02:24 - Akshay's journey in tech 05:20 - Pricing as a product feature 09:03 - The (newish) value of software 14:45 - Monetization meets org charts 18:39 - Usage-based pricing's big unlock 23:38 - Transitioning to consumption models 27:58 - Credits and user momentum 31:12 - Low-margin software 36:01 - A system for pricing experiments 42:48 - Seats, hybrids, and pricing agents 45:03 - On pricing frameworks — Referenced: Miro How to Leverage Pricing and Packaging to Drive Growth, Revenue, and Profit Should Open AI switch to Credits for it's subscription? Splunk Salesforce Clari LinkedIn Cursor Replit Lovable — Connect with Akshay: LinkedIn — Connect with Vinay: LinkedIn — Connect with Ariela: LinkedIn — About Chargebee : Chargebee builds foundational billing and monetization infrastructure for the dynamic, fast-scaling AI-era business models — from seats and usage, to agents, outcomes, and hybrid pricing structures. Built for product, finance, and GTM teams that treat pricing as a growth lever.


