
Episode #9
Episode 9: Inside the TPI: Why some businesses make technology work and others don’t
Why do some businesses seem to get more value from technology than others? It’s a question that goes beyond budgets, sectors, or the latest AI tools, and it’s exactly what Babble set out to answer through the Technology Performance Index (TPI): an independent study of 1,000 UK SMB leaders. In this episode, Lynn is joined by Mark O'Dell and Jeremy Langley to unpack the findings, revealing three distinct groups of technology adoption: Tech Vanguards, Emerging Adopters, and Tech Bystanders. The conversation explores what separates these groups, why some organisations consistently turn technology into a driver of growth, while others find themselves stuck firefighting, and how businesses build confidence through structure, governance, and a clear focus on outcomes. You'll also hear why treating technology as a business investment (not simply an IT cost) changes the way organisations make decisions, prioritise projects, and measure success. Perhaps most importantly, this episode challenges the idea that successful technology adoption is about buying the right tools. Instead, it's about starting with the outcome you want to achieve and building the right strategy to get there. Whether you see your business in the Vanguard, Emerging Adopter, or Bystander category, this conversation offers practical insights to help you move forward with greater confidence, and a clearer understanding of how technology can become a genuine driver of productivity, growth, and resilience. Key takeaways: The three technology mindsets shaping UK SMBs What separates Tech Vanguards from everyone else Why confidence comes from structure, not bigger budgets How firefighting prevents long-term progress Why outcomes, not technology, should drive every investment How AI and cyber security are widening the gap between businesses Explore the Technology Performance Index 📊 Take the free Technology Performance Index Assessment https://info.babble.cloud/tpi-assessment2026?hsCtaAttrib=425604937930 📖 Download the full Technology Performance Index Report https://145811431.hs-sites-eu1.com/hubfs/TPI/Report/The%20Babble%20Technology%20Performance%20Index%202026.pdf?hsCtaAttrib=425516543165 🔍 Explore more insights and resources https://www.babble.cloud/tpi Chapters: 00:00 Welcome: Meet Mark O'Dell and Jeremy Langley 01:39 What is the Technology Performance Index (TPI)? 02:34 Why did Babble ask 1,000 business leaders this question? 03:29 What really separates a Vanguard from a Bystander? 05:24 Which group does your business belong in? 06:37 The Bystander: Why are a third of UK businesses falling behind? 12:04 The Emerging Adopter: What’s stopping them from becoming a Vanguard? 15:51 The Vanguard: What are they doing differently? 19:03 Mark's advice for Bystanders, Emerging Adopters and Vanguards 22:22 How did this research change Babble's thinking? 24:58 Where will UK businesses be this time next year? 26:37 Conclusion






