Speaking From Experience by Cortico-X

Speaking from Experience is Cortico-X’s signature leadership podcast, featuring candid, insight-driven conversations with executives who are redefining how organizations innovate and lead through transformation.The series is focused on leadership, innovation, and experience orchestration. Each conversation explores how forward-thinking leaders are aligning human, business, and artificial intelligence to shape the future of their industries.

Speaking From Experience by Cortico-X is a business podcast hosted by Cortico-X, with 30 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Cortico-X hosts Speaking From Experience by Cortico-X, a business show with 30 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #2

  S3E2 · Why Human Connection Is a Growth Engine in Modern Banking with Eric Feldstein

  Aug 5, 202640 minS3

  What if human-centricity wasn't a marketing initiative, but your most defensible competitive advantage? In this episode of Speaking From Experience, host Sujay Saha sits down with Eric Feldstein, SEVP and Head of Retail and Business Banking at M&T Bank, to explore why human connection remains one of the strongest competitive advantages in an increasingly digital world. Eric shares how M&T has built a relationship-driven culture across thousands of employees and branches, turning human-centric leadership into measurable business results. Eric explains how strengthening community relationships and following leadership principles rooted in trust has helped build a work culture that drives sustainable growth. The conversation also explores how inclusive leadership creates business value, and why leaders must stay close to the people they serve.

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  Episode #1

  S3E1 · Turning Customers Into Fans at Scale with Dane Mathews of Taco Bell

  Jun 11, 202627 minS3

  What if the secret to unstoppable growth wasn't better technology, but better fandom? In this episode of Speaking From Experience, host Sujay Saha sits down with Dane Mathews, Global Chief Digital and Technology Officer at Taco Bell, to explore how brands create defensible growth by turning customers into passionate fans. Dane shares how Taco Bell operationalizes fan-led experience activism across thousands of locations, balancing technology, AI, and human connection to create memorable moments that competitors can’t easily replicate. From loyalty programs and frontline empowerment to experimentation and scalable innovation, the conversation reveals why meaningful experiences and not just seamless transactions drive sustainable business growth and stronger cultural relevance in today’s competitive retail and hospitality landscape.

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  Episode #1

  S3E1 · Turning Customers Into Fans at Scale with Dane Mathews of Taco Bell

  Jun 11, 202627 minS3

  What if the secret to unstoppable growth wasn't better technology, but better fandom?<br><br><br>In this episode of Speaking From Experience, host Sujay Saha sits down with Dane Mathews, Global Chief Digital and Technology Officer at Taco Bell,  to explore how brands create defensible growth by turning customers into passionate fans. Dane shares how Taco Bell operationalizes fan-led experience activism across thousands of locations, balancing technology, AI, and human connection to create memorable moments that competitors can’t easily replicate. <br><br><br>From loyalty programs and frontline empowerment to experimentation and scalable innovation, the conversation reveals why mean...

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  Episode #28

  S2E28 · Unlocking Growth Through Customer Experience with Todd Unger of AMA

  Sep 3, 202546 minS2

  Welcome to Speaking From Experience with Len Devanna. In this episode, we are joined by Todd Unger, Chief Experience Officer at the American Medical Association and author of The 10-Second Customer Journey. Todd discusses how his team was named best CX team of the year and shares his insights on CX as an orchestration layer that drives growth through seamless integration of marketing, product, and service. We explore how building a customer-centric culture, breaking silos, and using modern tools like AI can transform organizations and improve patient care.Todd emphasizes that CX is fundamentally about growth—unlocking wins through understanding audiences, streamlining processes, and fostering collaboration. He offers practical advice on designing for speed in today’s digital landscape, the importance of empathy, and continuous testing to improve experiences. His approach shows that customer experience is a key growth engine across industries, from healthcare to insurance.Tune in for Todd’s insights on modernizing CX, organizational change, and measuring friction to deliver shared wins. Watch the full episode on YouTube here: https://www.youtube.com/watch?v=7WG6w6HXSNg#Podcast #SpeakingFromExperience #CustomerExperience #CX #Growth #Leadership #Innovation00:00 Introduction to Customer Experience Leadership02:53 Todd Unger's Journey to CXO05:40 Defining Customer Experience08:54 The Integration of Marketing, Product, Commerce, and Service11:48 Breaking Down Silos for Growth14:59 The Tornado Funnel: Speed in Customer Experience17:38 Measuring Customer Friction and Experience20:30 The Role of Customer Experience at AMA23:51 Building a Customer-Centric Culture26:44 The Evolution of the AMA's CX Team29:37 Modernizing CX in a Legacy Institution 32:49 Empathy in Customer Experience35:43 Final Insights and Fast Five

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  Episode #28

  S2E28 · Unlocking Growth Through Customer Experience with Todd Unger of AMA

  Sep 3, 202546 minS2

  <p>Welcome to Speaking From Experience with Len Devanna. In this episode, we are joined by Todd Unger, Chief Experience Officer at the American Medical Association and author of The 10-Second Customer Journey. Todd discusses how his team was named best CX team of the year and shares his insights on CX as an orchestration layer that drives growth through seamless integration of marketing, product, and service. We explore how building a customer-centric culture, breaking silos, and using modern tools like AI can transform organizations and improve patient care.</p><p><br></p><p>Todd emphasizes that CX is fundamentally...

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