Practically Tomorrow

The world of work is always on the verge of the next big disruption–but how do you make it work for your organization today? The Practically Tomorrow podcast, produced by GoTo, explores emerging tech trends in AI, customer experience, security, and more to uncover practical, ready-to-use strategies. In each episode, industry experts share real-world insights to help you, and your organization, thrive in a constantly evolving landscape. Learn more at GoTo.com.

Practically Tomorrow is a business podcast hosted by GoTo, with 23 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

GoTo hosts Practically Tomorrow, a business show with 23 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #21

  Car Sales, CX and AI with Javuan Banks, Car Sales Agent, 42M+ Likes on TikTok

  Jun 30, 202626 min

  In this automotive-focused episode, GoTo's Malachi Threadgill, Vice President of GoTo Connect Marketing, is joined by Javuan Banks, a Car Sales Agent at Premier Autos of Dallas and a creator with 1.4M+ followers, to discuss how customer experience in automotive is evolving and what that means for dealerships. Javuan shares how he uses social media to build trust and make the car buying process more approachable alongside helping dealerships build their online brands. Malachi and Javuan discuss a connected, cross-channel customer journey that often starts with online search, social media, and reviews and progresses to fast, AI-driven lead response, text-first communication, and continues with in-store relationship building—then extends post-sale to foster customer loyalty. Javuan argues dealers winning today use AI and connected customer experiences for instant, 24/7 lead response, text-first communication, and proactive post-sale follow-ups like equity alerts and service reminders that deliver scalable outreach. They also discuss omnichannel, integrated tools that preserve customer context, improve response time, create brand consistency, and drive measurable ROI. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Javuan Banks: https://www.instagram.com/javuanbanks https://www.tiktok.com/@javuanbanks https://www.facebook.com/javuan.banks.499710 https://youtube.com/@javuanbanks

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  Episode #20

  Unlocking AI's Potential in SMBs with Kevin Surace, Entrepreneur and Futurist

  Jun 4, 202634 min

  Recorded during GoFurther 2026 at Comerica Park, this special Practically Tomorrow podcast episode explores how AI is reshaping SMB growth, customer experience, IT strategy — and how SMBs and companies can use AI deliberately, aligning machine capability with human judgment, creativity, and accountability. Hosted by GoTo's Chief Commercial Officer, Peter Mahoney, this episode features Entrepreneur, Futurist, and GoFurther 2026 Guest Keynote Speaker, Kevin Surace. Named a Tech Pioneer by the World Economic Forum, Kevin led the development of the first AI virtual assistant and built multiple startups to $1B+ valuations. With 94 patents under his belt, he brings a rare mix of real‑world AI innovation and high‑energy insight—equipping IT teams to move from hype to action and innovate boldly. In this episode, Kevin recounts the history of AI from early commercialization and incremental gains in the late ’90s—to today’s rapid GenAI advances. For SMBs, shrinking talent pipelines mean SMBs must use AI to make existing teams more productive while shifting humans to higher-value work. For example, for CX, AI has the potential to solve simple front-end requests letting agents focus on customer care issues that can strengthen the customer relationship. For companies implementing AI transformations, Kevin warns employee sabotage is actually more common than you might expect, and he recommends tiger teams, while advising IT leaders to rely on trusted secure vendors, especially for AI agents. A key takeaway for SMBs? Be AI-first. Commit to testing the AI tools, work the tools into your workflows, and focus on outcomes. Follow Kevin Surace: https://www.linkedin.com/in/ksurace Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Stream GoFurther 2026: https://goto.com/gofurther

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  Episode #19

  The Era of the Empath: What MSPs Need to Win in the Age of AI with Amy Babinchak

  May 11, 202626 min

  In this episode, GoTo's Vice President of Global Partner Ecosystems Steve Shattuck sits down with Amy Babinchak, MSP expert and cohost of the SMB Community Podcast, to talk about what it's really going to take for managed service providers to thrive in 2026 and beyond. As AI continues to reshape the IT landscape, Steve and Amy make the case that the biggest differentiator for MSPs isn't their tech stack — it's their people skills. Together, Steve and Amy cover why empathy, active listening, and genuine client relationships are becoming the new competitive edge, how to prepare your staff for the AI shift before it's too late, and why the MSPs who win will be the ones who make their customers feel truly cared for. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Amy Babinchak: https://www.linkedin.com/in/amybabinchak Check out the SMB Community Podcast: https://smbcommunitypodcast.com Check out the MSP Maturity Hub: https://www.logmein.com/resources/msp-maturity-hub

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  Episode #18

  Business Continuity and Disaster Recovery for MSPs and IT Leaders in an Extortion-First Cyberthreats Era, with Acronis

  Apr 15, 202625 min

  Mike Gutierrez of GoTo speaks with James Abercrombie, Acronis’ Global Community Lead, about business continuity and disaster preparedness, amidst the world’s most alarming cyberthreats facing MSPs and IT teams. Together, they dig into Acronis' latest Cyberthreats Report, which is based on telemetry from over 1M unique endpoints, highlighting ransomware’s move to extortion-first tactics, increased exploitation of legitimate tools for lateral movement, control plane vulnerabilities, and the increased operational integration of AI in cyber attacks. James emphasizes that cyber risk is now defined by more of a trust failure, and the need for business continuity planning to account for data exposure, regulatory impact, and reputational risk, not just system restoration. The conversation covers managed service providers as high-value targets due to RMM access, supply chain attacks, data classification, segmentation, and incident response that includes workflow automation to reduce human error. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow James Abercrombie: https://www.linkedin.com/in/cyberbeard Connect with Acronis: https://www.linkedin.com/company/acronis Read Acronis' Cyberthreats Report: https://www.acronis.com/en/resource-center/resource/acronis-cyberthreats-report-h2-2025 Learn about the LogMeIn Resolve Data Protection Suite powered by Acronis: https://www.logmein.com/features/resolve/bdr-software

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  Episode #17

  The Intersection of Product and CX, in the Age of AI, with Adrian Brady-Cesana from CXChronicles

  Mar 8, 202638 min

  Max Marchand, Sr. Director of Product Management at GoTo, talks with Adrian Brady-Cesana, founder and Chief Experience Officer at CXChronicles, about how AI is fundamentally changing the way teams build products and deliver customer experiences across The Four CX Pillars. Max and Adrian explore the benefits of AI-driven product development like “vibe coding” to collect customer feedback and accelerate prototyping, the importance of customer personalization, and what it takes to maintain brand trust when AI becomes the first, or a recurring, point of contact with customers. They discuss how AI is blurring traditional job functions and what this means for product, engineering, and UX teams. In this episode, they also highlight GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work Follow Adrian Brady-Cesana: https://www.linkedin.com/in/adrianbradycesana Listen to The CXChronicles Podcast: https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi?si=81aab483736b4913 Learn about CXChronicles: https://cxchronicles.com

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