Practice Talk

Welcome to Practice Talk, the podcast that delves deep into the intricacies of healthcare practices. We amplify the voices of actual team members, revealing strategies for creating thriving healthcare practices.Each episode, we engage with diverse staff, from receptionists to lab technicians and administrative professionals who will share candid stories and provide practical solutions for juggling patient care and business demands.Our mission is to empower the dedicated teams that make healthcare happen. So whichever role you play, tune into Practice Talk for a genuine peek behind the scenes. About the Host: Lacie Ellis: Meet Lacie, a seasoned professional with over 20 years of experience in healthcare. With a comprehensive understanding of practice operations, she has become a trusted authority in the field. Lacie's journey led her to the world of consulting, where she works her magic to help practices reach new heights. As a strategic marketing expert, she knows how to capti

Practice Talk is a business podcast hosted by Lacie Ellis, with 24 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Lacie Ellis hosts Practice Talk, a business show with 24 episodes published.

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  Episode #23

  Leading with Purpose: Culture, Hiring & Growth

  May 21, 202643 minS1

  <p>Team culture can make or break an orthodontic practice. Practice Manager Laura Wilde opens up about what truly keeps teams thriving. From defining team values and reinforcing them relentlessly to rethinking orthodontic hiring with working interviews, Laura delivers real strategies. She tackles staff retention, toxic team members, and why transparent employee motivation through bonuses and shared production goals changes everything. If you lead a team, this conversation will shift how you show up every single day.</p><p>What You’ll Learn In This Episode: </p>Defining and consistently revisiting team values at monthly meetings and morning huddles creates a...

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  Episode #22

  High-Tech Clinic Workflows with a Human Touch

  Mar 24, 202630 minS1

  <p>Orthodontic technology is transforming how practices deliver care. In this episode of Practice Talk, host Lacie Ellis interviews Rebecka Escamilla, lead clinical assistant at WRO, about implementing digital workflow systems while maintaining a human touch. Rebecka shares insights on Grin technology, patient workflow optimization, and team communication strategies that keep the practice running efficiently. Learn how cross-training, clear emergency protocols, and strong clinical leadership create a positive office culture where staff thrive, and patients receive exceptional care through both digital scanners and personal connection. </p><p>What You’ll Learn in This Episode: </p>How to integrate Grin technology in...

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  Episode #21

  Innovating the Ortho Workflow

  Jan 22, 202641 minS1

  <p>Virtual orthodontic exams are transforming how practices connect with patients. Host Lacie Ellis explores this innovation with remote treatment coordinator Kelly Smith. In this episode of Practice Talk, Kelly shares how Trotter Orthodontics successfully implemented Grin technology to offer convenient teleorthodontics options alongside traditional in-office visits. With 11 years of experience as a treatment coordinator, Kelly explains the complete digital orthodontic workflow—from initial patient communication through the Grin app to scheduling records appointments. She reveals that offering virtual consultations has reduced new-patient wait times from 6-8 weeks to 3-4 weeks while maintaining the personal touch that builds trust and en...

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  Episode #20

  Best of 2025 | Top Orthodontic Practice Tips From The Last Year

  Dec 19, 202536 minS1

  <p>Orthodontic practice management takes center stage in this best-of episode as Practice Talk host Lacie Ellis revisits the most impactful conversations from 2025. This compilation features industry experts sharing proven strategies for community events, virtual exams, and team leadership. Learn how to build relationships with local schools for orthodontics, discover why charging for consultations may hurt your bottom line, and unlock the secrets to maintaining a positive work culture. From leveraging social media to conducting effective staff meetings, these insights offer practical solutions that orthodontic practice management professionals can implement immediately to grow their practices and enhance patient experiences.</p><...

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  Episode #19

  Systems That Drive Success

  Oct 28, 202534 minS1

  <p>How can a mentorship-driven approach create an orthodontic practice where both staff and patients thrive? Today, Lacie Ellis is joined by Melissa and Katelyn from Horsey Orthodontics to discuss how their leadership fosters a culture of teamwork and patient care. You don’t want to miss Melissa and Katelyn’s insights on digital marketing or the secret of hiring the right talent. Tune in for strategy-driven actionable insights on building efficiency and collaboration in the orthodontics industry. </p><p> IN THIS EPISODE: </p>(00:00) Introduction(01:53) Inspire a positive culture by focusing on leadership and teamwork(03:37) Daily morning huddles can enhance collabo...

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