Episode #13
Episode 13: Process Mapping Q&A
Send us Fan Mail In this Process Improvement Practitioners Show Q&A episode, I answer listener questions from our three-part series on process mapping. We discuss how to determine when a process should be mapped, how much detail belongs in a process map, and what to do when subject matter experts disagree about how the process actually works. I also share thoughts on whether process mapping should be performed internally or facilitated by an outside expert, common mistakes organizations make when documenting processes, and what should happen after a process map is completed. Finally, I share a real-world example of a "golden nugget" uncovered during a mapping exercise that revealed a much larger customer experience problem than anyone initially realized. If you're responsible for improving processes, leading change, or building a culture of continuous improvement, this episode will help you get more value from one of the most important tools in the process improvement toolkit. Questions addressed in this episode: • How do I know when a process needs to be mapped? • How detailed should a process map be? • What do I do when team members disagree about how the process works? • What is the biggest mistake organizations make when process mapping? • Should process maps be created internally or by an outside facilitator? • What should happen after the map is complete? • What valuable insights can process mapping uncover that might otherwise remain hidden? Thank you for listening to The Process Improvement Practitioners Show. Support the show
