Episode #16
SE01 E16 Cybercrime Is a Human Problem: What MSPs Need to Know I Cyrus Walker
Cybercrime is no longer just a technology problem. It is a human problem, and for MSPs, knowing what to do after an attack can be just as important as preventing one. In this episode of Profit Grow Exit, Abi Walsh sits down with cybersecurity experts Shawn Walsh and Cyrus Walker, founder and CEO of Data Defenders, LLC, to discuss what really happens when a cyberattack hits and why MSPs need to rethink their approach to cybersecurity and incident response. Cyrus Walker shares insights from decades of experience in cybersecurity, incident response, cybercrime investigations, and training law enforcement, while Shawn Walsh brings his background as a former police detective, computer forensics investigator, and MSP founder. Together, they explore: • Why cybercrime is fundamentally a human problem • How hackers use social engineering to target employees • What MSPs should do in the first hours after a cyberattack • Why restoring systems too quickly can destroy critical forensic evidence • The importance of having a tested incident response plan • How ransomware can compromise backups and why air-gapped backups matter • The growing role of AI in both cybersecurity and cybercrime • How deepfakes and voice cloning are creating new security risks • Why MSPs need to move from reactive IT support to proactive cybersecurity operations • The future of the MSSP and managed cybersecurity operations model • Why visibility, agility, and control are critical for MSPs • How MSPs can build stronger cybersecurity partnerships with their clients If you're an MSP owner, IT service provider, cybersecurity professional, or business leader, this conversation offers practical insights into protecting your clients, preparing for cyber incidents, and building a stronger cybersecurity strategy. Subscribe to Profit Grow Exit for more conversations on growing, protecting, and building more valuable MSP businesses. Connect with Cyrus Walker on LinkedIn - https://www.linkedin.com/in/cyruswalker/ #Cybersecurity #Cybercrime #MSP #MSPs #ManagedServices #IncidentResponse #Ransomware #CyberSecurity #DataDefenders #AI #CyberAttack #MSPBusinessI hope you enjoy this episode! Give it a like, share, and subscribe to not miss the content coming your way weekly. – Abi and the Profit. Grow. Exit. podcast team Connect with Abi Walsh on LinkedIn: https://www.linkedin.com/in/abiwalsh/ Visit the Encore Strategic website here: encorestrategic.io Listen to Profit. Grow. Exit on these Platforms: YouTube: https://www.youtube.com/channel/UCRvlZ82qYZ3_5G2B-sPpaLw Spotify: https://open.spotify.com/show/0x5v7BQunMtbNsFLSoZTvR Apple: https://podcasts.apple.com/us/podcast/profit-grow-exit/id1891305118 Amazon: https://music.amazon.com/podcasts/00643a88-8d90-4a94-ba91-3505f8e4f84b #ProfitGrowExit #AbiWalsh #MSPBusiness #ManagedServiceProvider #MSPGrowth #BusinessExit #ExitPlanning #MSPOwner #BusinessStrategy #PeerGroups #BusinessScaling #SmallBusinessGrowth #EntrepreneurMindset #BusinessOperations #MSPSuccess Profit. Grow. Exit. is the podcast for MSP owners who are ready to stop being the best technician in their business and start being the best operator. Hosted by Abi Walsh of Encore Strategic, each episode delivers straight-talking insight on building a profitable, scalable, and sellable managed service business — from knowing your numbers to building the team that lets you step back. Most MSP owners built a high-paying job, not a company — and it doesn't have to stay that way. If you're stuck at a plateau, unsure of your exit path, or ready to run your business like a real business, this podcast is for you.
