
Episode #6
Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age (Working Class in American History) An Interview with Debbie Goldman
<p>Send us a text</p><p>Buy the book:https://www.amazon.com/Disconnected-Workers-Digital-Working-American-ebook/dp/B0D96DLS3Z</p><p><br/></p><p>Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke.Debbie J. Goldman explores how call center employees and their union fought for good, humane jobs in the face of degraded working conditions...






