
Property & Casualty 360 Perspectives Podcast
The Nuts-and-Bolts of Successful Communications During a Claim Event
Blue Kangaroo Packoutz breaks down what strong communication looks like during a contents restoration claim, and where it's most likely to break down. Communication breakdowns during a contents restoration claim can quickly erode trust with policyholders, making clear ownership and consistent updates important to a smooth claims process. Yvonne Vanbibber , general manager of Blue Kangaroo Packoutz for Cincinnati and Dayton, Ohio, and David Gavilanes , franchise business coach for Blue Kangaroo Packoutz and 1-800 WATER DAMAGE , explain how contents restoration vendors can keep everyone in alignment throughout the entire process. In this podcast, you'll learn: β Why defining scope and staffing early and maintaining a 'triangle' of communication between contractor, insureds, and adjuster help keep claims on track. β How unrealistic or unspoken expectations can put the policyholder's trust at risk. β How AI-driven tools for automating updates and centralizing notes may impact the future of claims communication.






